Strategic Accounts CSM: Enterprise Growth & Renewals

ProducePay; United States; On-site; USD 98,000 - 165,000; Full time

Job summary

Motive is seeking a Strategic Accounts Customer Success Manager in the United States. You will be the face of Motive for our largest customers, guiding them through implementation, driving adoption, renewals, and upsells, while collaborating across teams to scale value.

In this role you will build relationships at multiple levels, manage product requests, and become a subject matter expert on Motive features for strategic accounts, aiming to maximize customer satisfaction and long-term retention.

Qualifications

• 5+ years Enterprise Customer Success, Sales, or Account Management experience.
• Customer-centric, able to deliver scalable solutions in a high-growth environment.
• Proven ability to learn new software and drive value for clients.

Responsibilities

• Oversee adoption and best practices to drive value and ROI for customers.
• Develop strong relationships with multiple management levels, including C-Suite.
• Collaborate with customers and product managers to manage feature requests and enhancements.
• Act as a subject matter expert on Motive features for strategic accounts.
• Manage initiatives to increase product adoption and customer satisfaction.
• Continuously learn client needs to address emerging pain points and opportunities.
• Work with AEs, Onboarding, PS, Sales Engineers, and others to align engagement and support.
• Maintain high renewal rates by demonstrating value and attainment of goals.
• Identify upsell opportunities to grow net revenue retention and ensure renewals.
• Gather intelligence on how customers use the product to inform enhancements.
• Serve as escalation point for all customers.
• Identify areas for improvement in customer experience and processes.

Skills

Enterprise CS

Account Management

Upsell & Renewals

Customer Relationships

Cross-functional Collaboration

Job description

Motive is seeking a Strategic Accounts Customer Success Manager in the United States. You will be the face of Motive for our largest customers, guiding them through implementation, driving adoption, renewals, and upsells, while collaborating across teams to scale value.

In this role you will build relationships at multiple levels, manage product requests, and become a subject matter expert on Motive features for strategic accounts, aiming to maximize customer satisfaction and long-term retention.