Strategic Accounts Customer Success Lead — Remote Growth

Bazeta; Northern (KY); Hybrid; USD 175,000 - 194,000; Full time

Benefits offered by this job

Competitive compensation

401k

Health benefits (medical, dental, and/

Flexible and unlimited PTO

Paid parental leave

Remote work

Job summary

Medely, a remote-friendly healthcare staffing platform, is seeking a Senior Manager of Customer Success to lead our Strategic and Growth teams. You will empower a team of CSMs to build proactive, value-driven partnerships with post-acute and outpatient facilities, strengthening retention and driving expansion.

Reporting to the Senior Director, you will refine retention strategies, create repeatable playbooks, and use insights to guide priorities. Travel may be required for client meetings.

Qualifications

• 4+ years of people-management experience in Customer Success or Account Management.
• Proven track record of improving retention and driving revenue expansion.
• Strong leadership with coaching, feedback, and accountability.
• Comfort with data to identify performance gaps and drive action.

Responsibilities

• Lead a team of Strategic and Growth CSMs responsible for mid-sized books of business.
• Develop repeatable playbooks and account plans to drive retention and expansion.
• Coach CSMs and align strategy with product and leadership teams.
• Manage capacity planning and forecasting to meet targets.

Skills

People management

Retention improvement

Data-driven decisions

Cross-functional collaboration

Salesforce

Education

Bachelor’s degree or equivalent practical experience

Tools

Salesforce

Gong

Tableau

Google Workspace

AI productivity tools

Job description

Medely, a remote-friendly healthcare staffing platform, is seeking a Senior Manager of Customer Success to lead our Strategic and Growth teams. You will empower a team of CSMs to build proactive, value-driven partnerships with post-acute and outpatient facilities, strengthening retention and driving expansion.

Reporting to the Senior Director, you will refine retention strategies, create repeatable playbooks, and use insights to guide priorities. Travel may be required for client meetings.