Strategic Account Systems Engineer

Daifuku Intralogistics America; Eastmont (MI); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Vision/Dental coverage

401(k) with employer match

FSA/HSA options

Employee Assistance Program

Job summary

Daifuku Intralogistics America is seeking an Account Program Engineer to lead technical direction for a strategic customer account. You will own customer specifications, coordinate across engineering teams, and ensure alignment of solutions across multiple projects within the customer network.

You will collaborate with the Account Executive and Account Manager to improve quality, efficiency, and consistency, while driving repeatable engineering designs and best practices for intralogistics

Qualifications

• Bachelor's degree in Mechanical/Industrial Engineering or related field.
• Minimum 10 years of experience in material handling automation or intralogistics.
• Experience with Autodesk products (AutoCAD, Revit, Navisworks) and/or SolidWorks.

Responsibilities

• Perform Systems Engineering responsibilities on large and complex projects as business demands require.
• Support the Applications team with hardware and system configurations for high-risk or critical solutions.
• Support the Sales team with engineering resource planning and capacity forecasting.
• Recommend staffing strategies based on customer pipeline forecasts, project complexity, and technical requirements.
• Own the management and interpretation of customer technical specifications.
• Maintain controlled specification repositories and revision tracking systems.
• Lead technical discussions, specification reviews, design approvals, and exception management with customers.
• Drive development and adoption of repeatable engineering design solutions and standards.
• Identify opportunities to improve engineering quality, reduce project risk, and increase first-pass yield.
• Support vendor selection, evaluation, and qualification activities for strategic customer programs.
• Act as the primary point of contact for technical escalations, gaps, and issue resolution.
• Support and manage customer escalations in coordination with the Account Program Manager and Account Executive.
• Audit engineering deliverables for specification compliance, standards adherence, and integration risks.
• Audit engineering processes and workflows to identify productivity improvements and best practices.
• Collaborate with Product Development to obtain customer qualification for new products and technologies.
• Evaluate opportunities for preassembly and modularization strategies that improve installation efficiency and project execution.
• Domestic travel up to 35% in North America, mostly within the Continental United States.

Skills

Systems engineering

Leadership

Cross-functional collaboration

Technical communication

Education

Bachelor's degree in Mechanical/Industrial/Electrical Engineering

Tools

AutoCAD

Revit

Navisworks

SolidWorks

Job description

Daifuku Intralogistics America is seeking an Account Program Engineer to lead technical direction for a strategic customer account. You will own customer specifications, coordinate across engineering teams, and ensure alignment of solutions across multiple projects within the customer network.

You will collaborate with the Account Executive and Account Manager to improve quality, efficiency, and consistency, while driving repeatable engineering designs and best practices for intralogistics