Strategic Key Account Growth & Retention Manager

Forza Management; Council Bluffs (IA); On-site; USD 85,000 - 125,000; Full time

Job summary

Forza Management seeks a Key Account Success Manager to own end-user relationships after the sale, protecting and growing revenue within an account portfolio. You will drive retention, identify growth opportunities, and lead proactive outreach across multiple account tiers.

The role emphasizes proactive health checks, multi-threaded relationships, and rapid friction resolution to prevent churn and maximize customer success and profitability.

Qualifications

• Minimum 2 years in post-sale account management, customer success, or renewals with expansion revenue ownership.
• Ability to cite specific, measurable results like NRR, expansion bookings, or retention rate.
• Experience designing or owning a proactive outreach cadence.

Responsibilities

• Own revenue retention and gross profit within assigned accounts.
• Identify growth opportunities—new product adoption and expanded applications.
• Execute tiered account management and satisfaction calls across Platinum to House accounts.
• Document calls in Salesforce with insights and follow-ups.
• Conduct required account visits; Platinum, Gold, and Silver visits are mandatory.

Skills

Account management

Customer success

Expansion revenue

Multi-threading

MEDDICC knowledge

Tools

Salesforce

Job description

Forza Management seeks a Key Account Success Manager to own end-user relationships after the sale, protecting and growing revenue within an account portfolio. You will drive retention, identify growth opportunities, and lead proactive outreach across multiple account tiers.

The role emphasizes proactive health checks, multi-threaded relationships, and rapid friction resolution to prevent churn and maximize customer success and profitability.