Strategic Account Success Coordinator

Wireless CCTV; Richardson (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

WCCTV seeks a Customer Account Specialist to act as a critical liaison between strategic customers, sales teams, and internal departments to ensure exceptional account support and revenue growth. You will coordinate onboarding activities, manage account records and contract administration, and deliver dashboards and insights that inform renewal strategies and customer success initiatives.

The role emphasizes cross‑functional collaboration with Sales, Operations, Customer Success, and Product

Qualifications

• Bachelor's degree or higher in a related field.
• 3+ years in account management support or customer success.
• Strong CRM and account coordination experience.
• Advanced Excel, PowerPoint, Outlook skills.
• Excellent written and verbal communication.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• The primary internal support resource for Strategic Account Managers and key customer accounts.
• Coordinate onboarding activities ensuring seamless transition from sales to implementation and ongoing support.
• Manage account documentation, customer records, contract administration, and account-related correspondence.
• Track and monitor customer requests, escalations, service issues, and resolution progress to ensure timely follow-up and customer satisfaction.
• Develop and maintain sales enablement resources, process documentation, account playbooks, and customer-facing materials.
• Partner with Sales, Operations, Customer Success, and Technical Support teams to coordinate customer needs and business objectives.
• Generate and analyze account performance reports, customer engagement metrics, and KPIs.
• Identify opportunities to improve customer experience, streamline workflows, and enhance operational efficiency through process improvements.
• Support strategic account reviews, business reviews, renewal planning, and customer retention initiatives.
• Assist with special projects, process implementations, and other initiatives that support strategic account growth and organizational objectives.

Skills

CRM & account coordination

Data analysis & reporting

Strong communication

Multi-tasking

Education

Bachelor's degree in Business Administration / Sales / Marketing

Tools

Excel

PowerPoint

Outlook

CRM software

Job description

WCCTV seeks a Customer Account Specialist to act as a critical liaison between strategic customers, sales teams, and internal departments to ensure exceptional account support and revenue growth. You will coordinate onboarding activities, manage account records and contract administration, and deliver dashboards and insights that inform renewal strategies and customer success initiatives.

The role emphasizes cross‑functional collaboration with Sales, Operations, Customer Success, and Product