Strategic Account Services Specialist

Thomas Scientific

New Jersey

Hybrid

USD 54,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Health, Dental & Vision

401(k) with employer match

Paid holidays

Tuition assistance

Employee referral bonus

Job summary

Thomas Scientific in Swedesboro, NJ is seeking an Account Services Specialist to serve as the main contact for a defined portfolio of customer accounts. The role blends strategic account management with hands-on order processing, issue resolution, and day-to-day support.

The ideal candidate has 2+ years in account management or related roles, strong communication, and experience with CRM/ERP systems. This full-time position offers a competitive salary and comprehensive benefits.

Qualifications

2+ years of experience in account management, inside sales, or a related customer-facing role.
Strong written and verbal communication skills.
Comfortable balancing relationship-building with transactional, detail-oriented tasks.
Proficiency with CRM and/or ERP systems (e.g., Salesforce, SAP, or similar).
Strong organizational skills and ability to manage multiple accounts/priorities.

Responsibilities

Develop account plans to support retention, satisfaction, and growth.
Identify opportunities to expand product usage and cross-sell items.
Conduct periodic account reviews to check satisfaction and needs.
Collaborate with Sales, Product, and Operations to resolve account-level challenges.
Track account health metrics and flag at-risk accounts early.