Strategic Account & Service Specialist

Thomas-Scientific-LL; Swedesboro (NJ); On-site; USD 54,000 - 60,000; Full time

Benefits offered by this job

Health, Dental & Vision

401(k) with employer match

Paid holidays and PTO

Tuition assistance

Employee referral bonus

Job summary

Thomas Scientific in Swedesboro, NJ is hiring an Account Services Specialist to be the primary contact for a defined portfolio, blending strategic account management with hands-on customer service such as order processing, issue resolution, and day-to-day support.

The role emphasizes growing product usage, maintaining strong customer satisfaction, coordinating with Sales, Product, and Operations, and monitoring account health to drive retention and modest growth.

Qualifications

• 2+ years in account management or customer-facing roles.
• Strong written and verbal communication skills.
• Proficient with CRM/ERP systems (Salesforce, SAP).
• Highly organized with multitasking ability.

Responsibilities

• Develop account plans to support retention and growth.
• Process orders, respond to inquiries, and resolve issues promptly.
• Collaborate with Sales, Product, and Operations to address account needs.
• Monitor account health metrics and flag risk early.

Skills

Account management

Customer relationships

Communication

Detail oriented

Tools

Salesforce

SAP

Job description

Thomas Scientific in Swedesboro, NJ is hiring an Account Services Specialist to be the primary contact for a defined portfolio, blending strategic account management with hands-on customer service such as order processing, issue resolution, and day-to-day support.

The role emphasizes growing product usage, maintaining strong customer satisfaction, coordinating with Sales, Product, and Operations, and monitoring account health to drive retention and modest growth.