Account Services Specialist

Thomas Scientific; New Jersey; Hybrid; USD 54,000 - 60,000; Full time

Benefits offered by this job

Health, Dental & Vision

401(k) with employer match

Paid holidays

Tuition assistance

Employee referral bonus

Job summary

Thomas Scientific in Swedesboro, NJ is seeking an Account Services Specialist to serve as the main contact for a defined portfolio of customer accounts. The role blends strategic account management with hands-on order processing, issue resolution, and day-to-day support.

The ideal candidate has 2+ years in account management or related roles, strong communication, and experience with CRM/ERP systems. This full-time position offers a competitive salary and comprehensive benefits.

Qualifications

• 2+ years of experience in account management, inside sales, or a related customer-facing role.
• Strong written and verbal communication skills.
• Comfortable balancing relationship-building with transactional, detail-oriented tasks.
• Proficiency with CRM and/or ERP systems (e.g., Salesforce, SAP, or similar).
• Strong organizational skills and ability to manage multiple accounts/priorities.

Responsibilities

• Develop account plans to support retention, satisfaction, and growth.
• Identify opportunities to expand product usage and cross-sell items.
• Conduct periodic account reviews to check satisfaction and needs.
• Collaborate with Sales, Product, and Operations to resolve account-level challenges.
• Track account health metrics and flag at-risk accounts early.

Skills

CRM/ERP proficiency

Account management

Communication skills

Multi-account coordination

Customer service

Tools

Salesforce

SAP

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Account Services Specialist

Full Time Regular Full-Time Clerical Swedesboro, NJ, US

Salary Range: $54,000.00 To $60,000.00 Annually

About the Role

Thomas Scientific is seeking an Account Services Specialist to serve as a key point of contact for a defined portfolio of customer accounts. This role blends strategic account management — building relationships, identifying growth opportunities, and ensuring long-term customer satisfaction — with hands‑on customer service responsibilities such as order processing, issue resolution, and day‑to‑day support.

Key Responsibilities

Account Strategy & Relationship Management

• Develop account plans to support customer retention, satisfaction, and modest growth within the assigned book of business
• Proactively identify opportunities to expand product usage, cross‑sell related items, or introduce new solutions based on customer needs
• Conduct periodic account reviews to check in on satisfaction and upcoming needs
• Partner with Sales, Product, and Operations teams to escrow opportunities or resolve account‑level challenges
• Track account health metrics (order trends, satisfaction, retention risk) and flag at‑risk accounts early

Customer Service & Order Support

• Process customer orders, quotes, and inquiries accurately and in a timely manner
• Respond to customer questions regarding order status, pricing, product availability, and shipping/logistics
• Investigate and resolve customer issues (order discrepancies, returns, billing questions, delivery delays)
• Collaborate with internal teams (warehouse, logistics, billing) to resolve service issues quickly
• Ensure all customer communications reflect Thomas Scientific's standards for professionalism and responsiveness

Qualifications

Required

• 2+ years of experience in account management, inside sales, or a related customer‑facing role
• Strong communication skills, both written and verbal
• Comfortable balancing relationship‑building work with transactional, detail‑oriented tasks
• Proficiency with CRM and/or ERP systems (e.g., Salesforce, SAP, or similar)
• Strong organizational skills and ability to manage multiple accounts/priorities simultaneously
• Problem‑solving mindset with a customer‑first approach

Preferred

• Experience in scientific, laboratory, healthcare, or industrial distribution industries
• Familiarity with lab products, chemicals, or scientific supply chains
• Experience with account planning or growth‑oriented customer management

What Success Looks Like

• Assigned accounts show strong retention and satisfaction scores
• Customer issues are resolved quickly and accurately, minimizing escalations
• Account plans translate into identifiable growth or expanded engagement over time
• Cross‑functional partners view this role as a reliable liaison between the customer and internal teams

Benefits at Thomas Scientific

Thomas Scientific offers a competitive benefits package for full‑time associates, including:

• Health, Dental & Vision — Coverage through Cigna, Guardian, and VSP, effective your first full month, with FSA/HSA options available.
• Financial Security — Company‑paid life and AD&D insurance, voluntary short‑term disability, and 401(k) with employer match.
• Time Off — Accrued PTO, 11 paid holidays (including your birthday), paid parental leave, and additional paid leave for life events.
• Professional Development — Up to $3,000 annually in tuition assistance.
• Additional Perks — Employee Assistance Program, wellness programming, legal and identity protection services, and a $1,000 employee referral bonus.

Full benefits details are provided during the hiring process.

Equal Employment Opportunity Statement

Thomas Scientific, LLC is an equal opportunity employer. We do not discriminate against any employee or applicant on the basis of race, color, religion, sex, age, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment.