Account Growth & Service Specialist

Thomas Scientific; Swedesboro (NJ); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Hybrid work schedule

Base + bonus

Medical/Dental/Vision

PTO

Job summary

Thomas Scientific is seeking an Account Services Specialist to drive revenue growth by building relationships with current and prospective clients over phone and email. The role focuses on upsell, renewal opportunities, and ensuring a positive customer experience across all touchpoints.

You'll manage a pipeline, stay current on product knowledge and promotions, and collaborate with the sales team to develop strategies for account expansion while supporting customer satisfaction and retention.

Qualifications

• 2 years of experience in inside sales or account management.
• Experience with CRM software is a plus.
• Excellent communication and organizational skills.
• Goal oriented with a track record of meeting targets.

Responsibilities

• Proactively contact existing and prospective customers via phone, email, and chat to identify upsell, cross-sell, and renewal opportunities.
• Build and maintain a pipeline of qualified leads and opportunities within assigned accounts.
• Present product/service offerings, promotions, and pricing to customers to drive revenue.
• Achieve or exceed monthly and quarterly sales targets and KPIs.
• Accurately document all customer interactions, opportunities, and sales activity in the CRM.
• Follow up on inbound inquiries, quote requests, and warm leads in a timely manner.
• Collaborate with the sales and account management team to develop strategies for account expansion.

Skills

Inside sales

Account management

Communication skills

CRM proficiency

Multitasking

Detail oriented

Problem solving

Tools

Salesforce

HubSpot

Job description

Thomas Scientific is seeking an Account Services Specialist to drive revenue growth by building relationships with current and prospective clients over phone and email. The role focuses on upsell, renewal opportunities, and ensuring a positive customer experience across all touchpoints.

You'll manage a pipeline, stay current on product knowledge and promotions, and collaborate with the sales team to develop strategies for account expansion while supporting customer satisfaction and retention.