Strategic Account Renewal Specialist

Rumpke; Broadview Heights (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Rumpke is a family-owned waste and recycling leader committed to safety, service, and the environment. We are seeking an Account Representative to retain, upsell, and renew service agreements across a defined territory.

You will visit customers, manage price initiatives, leverage CRM daily, and build lasting relationships while contributing to revenue growth and customer satisfaction.

Qualifications

• Two years of experience in a customer-facing sales role (B2B) is highly preferred.
• Experience in developing and executing territory sales strategies preferred.
• Waste industry experience a plus.
• Bachelor's Degree in Business, Marketing, Sales, or related field preferred.

Responsibilities

• Oversee account management of existing commercial customer base, with focus on contract renewal and quality of revenue.
• Retain and develop long-term business relationships with existing customers through proactive service offerings, prompt attention and resolution to customer concerns, and timely service agreement updates.
• Conduct personal visits, phone calls, and mailings to existing customers to foster relationships.
• Administer and preserve all price initiatives.
• Secure price increases on unprofitable accounts and/or per schedule.
• Develop and maintain knowledge of Rumpke's services and pricing, while offering additional services to increase revenue.
• Respond to service cancellation requests with priority and personal follow-up.
• Utilize the CRM daily, scheduling and documenting activities and developing customer profiles.
• Maintain and manage the top 25 accounts and the canceled list for future sales.

Skills

Verbal & written communication

Time management

Procurement knowledge

Windows & MS Office

Self-motivated

Presentation & negotiation

Education

Bachelor's degree in Business, Marketing, Sales, or related field

Tools

CRM

MS Office

Job description

Rumpke is a family-owned waste and recycling leader committed to safety, service, and the environment. We are seeking an Account Representative to retain, upsell, and renew service agreements across a defined territory.

You will visit customers, manage price initiatives, leverage CRM daily, and build lasting relationships while contributing to revenue growth and customer satisfaction.