Account Representative

Rumpke; Broadview Heights (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Rumpke is a family-owned waste and recycling leader committed to safety, service, and the environment. We are seeking an Account Representative to retain, upsell, and renew service agreements across a defined territory.

You will visit customers, manage price initiatives, leverage CRM daily, and build lasting relationships while contributing to revenue growth and customer satisfaction.

Qualifications

• Two years of experience in a customer-facing sales role (B2B) is highly preferred.
• Experience in developing and executing territory sales strategies preferred.
• Waste industry experience a plus.
• Bachelor's Degree in Business, Marketing, Sales, or related field preferred.

Responsibilities

• Oversee account management of existing commercial customer base, with focus on contract renewal and quality of revenue.
• Retain and develop long-term business relationships with existing customers through proactive service offerings, prompt attention and resolution to customer concerns, and timely service agreement updates.
• Conduct personal visits, phone calls, and mailings to existing customers to foster relationships.
• Administer and preserve all price initiatives.
• Secure price increases on unprofitable accounts and/or per schedule.
• Develop and maintain knowledge of Rumpke's services and pricing, while offering additional services to increase revenue.
• Respond to service cancellation requests with priority and personal follow-up.
• Utilize the CRM daily, scheduling and documenting activities and developing customer profiles.
• Maintain and manage the top 25 accounts and the canceled list for future sales.

Skills

Verbal & written communication

Time management

Procurement knowledge

Windows & MS Office

Self-motivated

Presentation & negotiation

Education

Bachelor's degree in Business, Marketing, Sales, or related field

Tools

CRM

MS Office

Job description

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

Account Representatives are responsible for retaining, upselling, initiating price improvement, and reducing lost business percentages year-over-year with existing accounts for a specific territory. Responsible for renewing existing customers' service agreements.

Responsibilities of Position:

• Oversee account management of existing commercial customer base, with focus on contract renewal and quality of revenue
• Retain and develop long-term business relationships with existing customers through proactive service offerings, prompt attention and resolution to customer concerns, and timely service agreement updates
• Conduct personal visits, phone calls, and mailings to existing customers to foster relationships
• Administer and preserve all price initiatives
• Secure price increases on unprofitable accounts and/or per schedule
• Develop and maintain a thorough knowledge of Rumpke's available services, lines of business and pricing structure, while offering additional services to existing customers to increase revenue
• Respond to service cancellation requests with priority and personal follow-up
• Utilize the company's CRM on a daily basis, scheduling and documenting activities, and developing customer profiles
• Maintain and manage the top 25 accounts
• Maintain canceled customer list (prospects) of sales territory, flipping to Outside Sales Representatives for future sales
• Complete required Customer Service Agreements (unaltered), reports, and other paperwork in a timely manner and in accordance with Company policy
• Regularly meet with Sales Supervisor or Manager to review weekly sales activities and status of customers
• Develop and maintain an awareness of market behavior and competitive trends and respond accordingly
• Perform other duties as assigned

Supervisory Responsibility:

• This position will not manage employees

Skills & Abilities Needed for Position:

• Excellent verbal and written communication skills
• Must be organized with good time management skills
• Working knowledge of the procurement process
• Computer proficiency in Windows and Microsoft applications
• Must be self-motivated and able to work independently to meet or exceed goals
• Possess strong presentation, negotiation, and closing skills

Experience & Knowledge Needed for Position:

• Two (2) years of experience in a customer-facing sales role (business to business) is highly preferred
• Experience in developing and executing territory sales strategies preferred
• Waste industry experience a plus
• Bachelor's Degree in Business, Marketing, Sales, or related field preferred

Physical Requirements in a Regular Workday:

• Frequentlyworking outside in changing temperatures
• Frequently sitting/standing/walking

Additional Working Conditions/Aspects:

• Possible exposure to high traffic conditions and/or tight driving areas
• Exposure to residential and commercial waste
• Ability to travel between offices, as required
• Ability to workflexible hours; expected to work nights and weekends as needed
• Ability to work overtime, weekends, and/or holidays
• Must be available for 24-hour emergency calls
• Legally eligible to work in the United States
• Valid driver’s license (if applicable)
• Must successfully complete pre-employment testing
• Must be able to read and speak the English language

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.