Strategic Account Partner - Client Success (Boston)

Pritchard Industries, Inc.; Boston (MA); Hybrid; USD 150,000 - 170,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability

FSA plan

401K

Growth opportunities

Job summary

Pritchard Industries is seeking a Client Partner for the Boston Territory to retain and grow a defined book of business, acting as the strategic point of contact between the company and clients, ensuring value and predictable relationships throughout the client lifecycle. This is a relationship and large account management role, not prospecting sales.

The candidate must reside in Boston or surrounding areas of Massachusetts and will engage with operations teams, lead reviews, and monitor health

Qualifications

• 5+ years of client management or retention-focused experience.
• Strong business acumen with understanding of contracts and financial metrics.
• Excellent written and verbal communication; able to influence at multiple levels.
• Proficient in Microsoft D365 or similar CRM tools.
• Knowledge of commercial cleaning or facility management industry.

Responsibilities

• Own the client relationship post-implementation with executive-level engagement.
• Build strong working relationships with operations teams.
• Drive retention and renewals via proactive communication and reviews.
• Ensure service delivery aligns with contract commitments and budgets.
• Lead QBRs and service reviews to show KPI results and value.
• Monitor client health metrics in D365 and dashboards.
• Collaborate on renewal strategies and action plans.
• Escalate and resolve issues quickly across Pritchard teams.
• Identify cross-sell / upsell opportunities within the book of business.

Skills

Client management

Customer success

Relationship management

Communication skills

D365 CRM

Data-driven

Problem solving

Industry knowledge

Account renewals

Upsell opportunities

Tools

Microsoft D365

Job description

Pritchard Industries is seeking a Client Partner for the Boston Territory to retain and grow a defined book of business, acting as the strategic point of contact between the company and clients, ensuring value and predictable relationships throughout the client lifecycle. This is a relationship and large account management role, not prospecting sales.

The candidate must reside in Boston or surrounding areas of Massachusetts and will engage with operations teams, lead reviews, and monitor health