Client Partner - Commercial & Corporate (Boston, MA)

Pritchard Industries, Inc.; Boston (MA); Hybrid; USD 150,000 - 170,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability

FSA plan

401K

Growth opportunities

Job summary

Pritchard Industries is seeking a Client Partner for the Boston Territory to retain and grow a defined book of business, acting as the strategic point of contact between the company and clients, ensuring value and predictable relationships throughout the client lifecycle. This is a relationship and large account management role, not prospecting sales.

The candidate must reside in Boston or surrounding areas of Massachusetts and will engage with operations teams, lead reviews, and monitor health

Qualifications

• 5+ years of client management or retention-focused experience.
• Strong business acumen with understanding of contracts and financial metrics.
• Excellent written and verbal communication; able to influence at multiple levels.
• Proficient in Microsoft D365 or similar CRM tools.
• Knowledge of commercial cleaning or facility management industry.

Responsibilities

• Own the client relationship post-implementation with executive-level engagement.
• Build strong working relationships with operations teams.
• Drive retention and renewals via proactive communication and reviews.
• Ensure service delivery aligns with contract commitments and budgets.
• Lead QBRs and service reviews to show KPI results and value.
• Monitor client health metrics in D365 and dashboards.
• Collaborate on renewal strategies and action plans.
• Escalate and resolve issues quickly across Pritchard teams.
• Identify cross-sell / upsell opportunities within the book of business.

Skills

Client management

Customer success

Relationship management

Communication skills

D365 CRM

Data-driven

Problem solving

Industry knowledge

Account renewals

Upsell opportunities

Tools

Microsoft D365

Job description

• Pay or shift range: $150,000 USD to $170,000 USD
  
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Pritchard Industries is seeking a Client Partner for the commercial and corporate industry in the Boston Territory for retention, relationship health, and growth within a defined book of business. Acting as the strategic point of contact between Pritchard and our clients, this role ensures operational reliability, proactive communication, and a clear demonstration of value throughout the client lifecycle.

This position is not a prospecting sales role; it’s a relationship and large account management role. Client Partners are the voice of the client inside Pritchard and the face of Pritchard to the client, ensuring expectations are met, issues are resolved quickly, and relationships remain strong and predictable. Candidates must reside in Boston or the surrounding areas of Massachusetts.

Key Responsibilities:

• Own the client relationship post-implementation, maintaining regular executive-level engagement.
• Develop and maintain strong working relationships with the operations teams.
• Drive retention and renewals through proactive communication, performance tracking, and strategic account reviews.
• Partner with Operations to ensure service delivery aligns with contract commitments, budget targets, and customer expectations.
• Lead QBRs and service review meetings that highlight results, KPIs, continuous improvement, and value add to the partnership
• Monitor client health metrics in D365 and internal dashboards to identify risk trends and develop mitigation plans.
• Collaborate with leadership on client-specific action plans and renewal strategies.
• Escalate and resolve issues quickly, ensuring accountability and communication across all Pritchard teams.
• Growth-focused responsibilities, include identifying cross and upsell opportunities that enhance client value and coordinate with internal partners to execute.

Success Indicators:

• Identify and sell within the current book of business based on key growth objectives.
• Book of business retention rate meets or exceeds company targets.
• Clients consistently score high on satisfaction and partnership metrics.
• Account health and risk visibility are current and actionable.
• Issues are addressed before they become escalations.
• Internal partners view you as the trusted liaison between the client and the field.

Ideal Candidate Profile:

• 5+ years of experience in client management, customer success, or retention-focused roles within a commercial and corporate service-based or B2B organization.
• Strong business acumen with the ability to understand operational performance, financial metrics, and contract structures.
• Excellent written and verbal communication skills; capable of influencing at multiple levels within both client and internal organizations.
• Proficient in Microsoft D365 or similar CRM/account management tools.
• Data Intelligence – leveraging data for business and operational insights.
• Strong problem-solving and follow-through skills, with a bias toward proactive engagement.
• Industry knowledge of commercial cleaning, facility management, or related service lines is a must.
• $150k - $170k
• Health Benefits Package
• Ancillary benefits—Life insurance, Long Term Disability, FSA and Dependent Spending care
• 401K
• Opportunity for growth

Pritchard Industries participates in E-Verify.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.