Strategic Account Operations Leader

final mile; St. Louis (MO); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Life & AD&D Insurance

Disability

Paid Time Off

Paid Holidays

Job summary

final mile is seeking a Primary operations owner for a large strategic account in the St. Louis area. You will interact daily with customer representatives, drive continuous improvement, and lead planning for new programs.

You will coordinate CI activities, set priorities, manage projects, and work with cross-functional teams to ensure service excellence and growth. Responsibilities include delivering services, pursuing new opportunities, coordinating with Directors, and managing resources,

Qualifications

• 3-5 years work experience in third-party logistics, in operations and/or customer facing role.
• Solid understanding of transportation and logistics principles, economics, and supply chain network behavior.
• Excellent communications skills; presentation, interpersonal, verbal and written.
• Minimum five years’ experience in leadership/management role.
• Ability to travel.

Responsibilities

• Deliver existing services to meet customer expectations
• Seek new business opportunities
• Assist Directors in preparing QRM’s consistent with overall account plan
• Raise concerns related to resources, performance, service levels with account owner/sales or senior management
• Work with sales staff to identify, qualify and progress potential new business opportunities within the account
• Support pre-sales activities including demos and discussions with client management
• Oversee planning and execution of projects for customer start-ups, additions and change programs
• Liaison with account team to develop new products/services and contracts
• Use MS Access, Excel, Project, PowerPoint and Salesforce.com for reporting and planning
• Develop and implement strategic plans and operational goals to meet business/customer needs
• Identify resources required to implement goals
• Provide leadership and set performance expectations for staff

Skills

Logistics operations

Customer facing

Leadership

Problem solving

Travel flexibility

Communication

Tools

Microsoft Access

Excel

Project

PowerPoint

Salesforce.com

Job description

final mile is seeking a Primary operations owner for a large strategic account in the St. Louis area. You will interact daily with customer representatives, drive continuous improvement, and lead planning for new programs.

You will coordinate CI activities, set priorities, manage projects, and work with cross-functional teams to ensure service excellence and growth. Responsibilities include delivering services, pursuing new opportunities, coordinating with Directors, and managing resources,