Strategic Account Lead — Operations & Growth

final mile; Atlanta (GA); On-site; USD 35,000 - 58,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Life & AD&D Insurance

Disability Insurance

Paid Time Off

Paid Holidays

Job summary

Final Mile is seeking a Senior Operations Manager to act as the primary operations owner for a large strategic account. You will lead daily interactions with customer representatives, drive continuous improvement initiatives, and coordinate with the CI team to surface and pursue opportunities.

You will set priorities and oversee projects, ensuring timely delivery, budgeting, and resource planning. You will supervise staff, collaborate with sales on new business opportunities, and guide the

Qualifications

• 3-5 years work experience in third-party logistics, in operations and/or customer facing role
• Solid understanding of transportation and logistics principles, economics, and supply chain network behavior
• Excellent communication and leadership abilities with problem solving and teamwork traits

Responsibilities

• Deliver existing services to meet customer expectations
• Seek new business opportunities within the account
• Assist Directors in preparing QRM’s consistent with overall account plan
• Raise concerns related to resources, financial performance or service levels with account leadership
• Collaborate with sales to identify and progress potential opportunities
• Support pre-sales activities including demos and assessments for the client
• Oversee planning and execution of projects for client start-ups and changes
• Use project management tools to track scope, budget, timing, and resources
• Liaise with account team to develop new products/services and strategies
• Utilize MS Office and Salesforce for reporting and analysis
• Develop and implement strategic plans and operational goals
• Identify resources required to meet goals
• Provide leadership and establish performance expectations

Skills

Leadership

Customer facing

Strategic account management

Communication

Problem solving

Tools

Microsoft Access

Excel

Project

PowerPoint

Salesforce

Job description

Final Mile is seeking a Senior Operations Manager to act as the primary operations owner for a large strategic account. You will lead daily interactions with customer representatives, drive continuous improvement initiatives, and coordinate with the CI team to surface and pursue opportunities.

You will set priorities and oversee projects, ensuring timely delivery, budgeting, and resource planning. You will supervise staff, collaborate with sales on new business opportunities, and guide the