Enterprise Account Operations Lead

C T A Digital Inc; New York (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

CTA Digital Inc. is seeking a Strategic Account Operations Manager to support complex enterprise projects across key accounts.

The role acts as the hub between customers and internal teams, coordinating with engineering, production, and logistics to keep projects on track. The ideal candidate has 3–7+ years in account operations or project coordination, with strong organizational and communication skills and the ability to manage multiple projects simultaneously.

Qualifications

• 3–7+ years of experience in account operations, project coordination, client success, or account management.
• Strong organizational and project management skills.
• Excellent communication skills and comfort interacting directly with customers.
• Ability to manage multiple projects and priorities simultaneously.
• Experience working cross-functionally with engineering, operations, and sales teams.

Responsibilities

• Attend customer meetings with the Account Director and capture key requirements, notes, and next steps.
• Serve as the primary operational point of contact for customers on active projects.
• Communicate product details, timelines, shipping updates, and project progress to clients.
• Translate customer discussions into internal action items and coordinate with engineering, production, and logistics teams.
• Prepare quotes for new opportunities and revisions as projects evolve.
• Coordinate with internal teams to ensure projects move from concept through production and delivery.
• Maintain accurate information across internal systems and documentation.

Skills

Account operations

Project coordination

Client success

Account management

Cross-functional collaboration

Communication

Job description

CTA Digital Inc. is seeking a Strategic Account Operations Manager to support complex enterprise projects across key accounts.

The role acts as the hub between customers and internal teams, coordinating with engineering, production, and logistics to keep projects on track. The ideal candidate has 3–7+ years in account operations or project coordination, with strong organizational and communication skills and the ability to manage multiple projects simultaneously.