Strategic Account Operations Lead

Perficient; Detroit (MI); On-site; USD 105,000 - 150,000; Full time

Job summary

Perficient is seeking an Account Operations Manager to support the health, growth, and operational effectiveness of the Ford account. You will partner with the Client Partner, Delivery Partner, and account leadership to ensure reporting, pipeline management, governance, and contract administration are executed efficiently.

This role serves as the operational backbone, providing visibility into performance, supporting business development, maintaining key systems of record, and driving

Qualifications

• Bachelor's degree in Business, Operations, Marketing, Finance, Information Systems, or related field.
• 7-10 years of project management and/or business operations experience, ideally at Senior Project Manager level or above.
• Experience with Salesforce CRM and reporting tools.
• Experience with Jira or other project tracking platforms.
• Strong proficiency in Microsoft Excel, PowerPoint, and Power BI.
• Excellent organizational and project coordination skills.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.

Responsibilities

• Develop and maintain weekly, monthly, and quarterly account reporting packages.
• Track account financials, pipeline, bookings, revenue, backlog, and resource utilization metrics.
• Prepare executive-level reporting, dashboards, and leadership presentations.
• Monitor account performance KPIs and identify trends, risks, and opportunities.
• Support quarterly business reviews, account planning sessions, and leadership meetings.

Skills

Excel

PowerPoint

Power BI

Education

Bachelor's degree in Business/Operations/Marketing/Finance/IS

Tools

Salesforce CRM

Jira

Job description

Perficient is seeking an Account Operations Manager to support the health, growth, and operational effectiveness of the Ford account. You will partner with the Client Partner, Delivery Partner, and account leadership to ensure reporting, pipeline management, governance, and contract administration are executed efficiently.

This role serves as the operational backbone, providing visibility into performance, supporting business development, maintaining key systems of record, and driving