Strategic Account & Operations Manager

Leprix Inc; Maryland; On-site; USD 65,000 - 90,000; Full time

Job summary

LePrix Inc. is seeking an Account Manager to drive operational excellence in the sales function and deliver exceptional customer experience. You will work with senior sales executives to support strategy execution and ensure client satisfaction.

The role covers managing client inquiries, reducing churn, coordinating orders, tracking KPIs, and partnering with cross-functional teams on improvements to boost growth year over year. This position is based in Maryland.

Qualifications

• - Must have strong communication and problem-solving skills.
• - Ability to manage multiple projects and deadlines.
• - Customer-centric mindset with focus on retention and satisfaction.

Responsibilities

• Act as a key point of contact for client inquiries and concerns, providing timely and effective resolutions.
• Enhance customer satisfaction and ensure operational excellence.
• Keeping clients active and consistently buying.
• Reduce churned accounts.
• Manage client return requests within standard guidelines.
• Manage account processes and client experience, ensuring satisfaction and meeting goals including growth year over year.
• Manage monthly performance analysis reports and suggest strategies to improve productivity for each client.
• Gather key performance metrics from clients to ensure meeting their expectations.
• Implement and organize quarterly feedback from clients and report areas of improvement with the team.

Job description

LePrix Inc. is seeking an Account Manager to drive operational excellence in the sales function and deliver exceptional customer experience. You will work with senior sales executives to support strategy execution and ensure client satisfaction.

The role covers managing client inquiries, reducing churn, coordinating orders, tracking KPIs, and partnering with cross-functional teams on improvements to boost growth year over year. This position is based in Maryland.