Senior Operational Accounts Manager (Remote/Flex)

HP; Richland (WA); On-site; USD 116,000 - 155,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Parental leave (4-12 weeks)

Job summary

HP is seeking a Sales Operations professional to manage the operational business relationship for large accounts within the United States. The role involves planning analyses, driving improvements, and coordinating with sales teams and internal partners on high-complexity operational issues.

You will represent customer needs and contribute to post-project evaluations, with leadership support at the Director level.

Qualifications

• First-level university degree or equivalent; advanced university degree preferred.
• Typically 6–10 years of related experience in supply chain, customer service, procurement or financial management.
• Typically 2–4 years of experience supporting global/regional accounts or large, complex domestic accounts.
• Project management experience preferred.

Responsibilities

• Manages the operational business relationship of large accounts, often with global/regional reach; serves on account team, providing operational perspectives.
• Plans and leads business analyses and provides recommendations to sales teams and business units.
• Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of high complexity, in support of the customer/partner requirements.
• Represents the customer/partner needs and provides business requirements to projects of high complexity, and conducts post-project evaluations.
• Prepares and runs operational performance reviews with the customer/partner and drives improvement plans.
• Consults and advises on operational matters of high complexity to internal clients up to the Director level.
• Proactively communicates operational process changes to customers/partners and internal clients; drives the implementation phase.

Skills

Account management

Operational excellence

Data analysis

Cross-functional collaboration

Communication

Leadership

Excel

PowerPoint

Project management

Education

First-level university degree or equivalent

Advanced degree preferred

Job description

HP is seeking a Sales Operations professional to manage the operational business relationship for large accounts within the United States. The role involves planning analyses, driving improvements, and coordinating with sales teams and internal partners on high-complexity operational issues.

You will represent customer needs and contribute to post-project evaluations, with leadership support at the Director level.