Strategic Account Manager, Thermal Solutions

Delta Electronics (Americas) Ltd.; Fremont (CA); On-site; USD 150,000 - 170,000; Full time

Benefits offered by this job

Bonus incentives

Job summary

Delta Electronics Americas is seeking an experienced Account Manager to manage and grow strategic OEM/ODM relationships within its Thermal Solutions business. This role focuses on account development, customer satisfaction, and cross-functional collaboration to deliver Delta’s thermal solutions.

The ideal candidate has 7+ years in account or program management, strong English communication, and a track record with data center or critical infrastructure customers.

Qualifications

• 7+ years of experience in business development, strategic account management, or infrastructure sales within data center, energy, power systems, or critical infrastructure industries.
• Experience working with hyperscale data center operators, colocation providers, utilities, EPC firms, or infrastructure developers.
• Bachelor’s Degree in Engineering, Business, or related field; MBA or advanced degree preferred

Responsibilities

• Develop and maintain relationships with key OEM/ODM customers to support long-term growth.
• Create and execute account strategies to achieve revenue goals and customer satisfaction.
• Coordinate with Product Management, Program Management, Operations, Engineering, and Supply Chain to align with customer expectations.
• Manage customer programs from opportunity development through production support and post-launch follow-up.
• Support RFQ coordination, commercial discussions, forecasting activities, and business reviews with customers.
• Monitor customer demand, project timelines, and operational performance to ensure continuity of supply.
• Identify opportunities for business expansion and drive growth within existing accounts.
• Facilitate customer meetings, quarterly business reviews, and factory visits to strengthen engagement.
• Track and analyze account performance, customer trends, and market activity for strategic planning.
• Ensure customer concerns are addressed promptly through effective communication and escalation management.
• Foster collaboration across internal departments to support customer success and operational excellence.

Skills

Account management

Customer relationships

Communication

Presentation

Negotiation

Multitasking

Project management

Cross-functional coordination

Strategic thinking

Problem solving

Organizational skills

Self-motivation

Customer-focused

Adaptability

Business acumen

Trust-building

Education

Bachelor’s degree in Engineering or Business

Job description

Delta Electronics Americas is seeking an experienced Account Manager to manage and grow strategic OEM/ODM relationships within its Thermal Solutions business. This role focuses on account development, customer satisfaction, and cross-functional collaboration to deliver Delta’s thermal solutions.

The ideal candidate has 7+ years in account or program management, strong English communication, and a track record with data center or critical infrastructure customers.