Strategic Account Manager — Solutions & Growth

Phoenix Mecano Group; Frederick (MD); Hybrid; USD 66,000 - 90,000; Full time

Job summary

Phoenix Mecano North America is seeking an Account Manager to build and maintain strong customer relationships, drive sales, and identify new business opportunities. You will serve as the main point of contact for customers, negotiating pricing and terms and coordinating with internal teams to deliver tailored solutions.

The role requires strong communication, data analysis, and ERP/CRM experience, with the ability to travel up to 15% and work independently to resolve issues and ensure customer

Qualifications

• Bachelor's degree preferred.
• Two to four years of inside sales experience.
• Equivalent combination of education and experience will be considered.

Responsibilities

• Develop and foster relationships with new and existing customers (engineers, plant managers, sales, purchasing, marketing).
• Serve as the main contact between Phoenix Mecano and customers.
• Understand customers’ business needs and recommend appropriate products/services.
• Negotiate pricing and terms independently within department guidelines.
• Collaborate with finance and sales management to resolve customer issues (billing, payment, financial terms).
• Develop strategic business plans with customers and introduce new solutions.
• Meet with customers (in-person or virtual) to discuss products, resolve issues, and ensure satisfaction.

Skills

Relationship-building

Data analysis

Negotiation

CRM experience

Communication

Education

Bachelor's degree preferred

Tools

Microsoft Dynamics 365

CRM Copilot

Microsoft Teams

Forecasting

Dashboards

Job description

Phoenix Mecano North America is seeking an Account Manager to build and maintain strong customer relationships, drive sales, and identify new business opportunities. You will serve as the main point of contact for customers, negotiating pricing and terms and coordinating with internal teams to deliver tailored solutions.

The role requires strong communication, data analysis, and ERP/CRM experience, with the ability to travel up to 15% and work independently to resolve issues and ensure customer