Strategic Account Manager – Security Tech (CA)

Athena Security Inc.; California (MO); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote flexibility

Competitive base salary

Job summary

Athena Security Inc. in California is seeking an energetic Account Manager to own post-sale relationships across client accounts, lead onboarding and deployment, and coordinate training.

This role blends account management with customer success, requiring proactive, articulate relationship building. You will drive product demos, guide cross-functional teams (Engineering, Product, Customer Support), and travel to client sites regularly to ensure smooth deployments and high satisfaction.

Qualifications

• 5+ years in account management, customer success, sales, or support roles.
• Reside in California.
• Strong communication, leadership, and presentation skills.
• Willingness to travel 50-80% to client sites.
• Experience with CRMs, ticketing systems, or technical documentation is a plus.

Responsibilities

• Own end-to-end onboarding, including product demos, deployment coordination, and training.
• Serve as the primary contact for existing accounts, build trust, solve problems, and drive satisfaction.
• Provide outstanding support and proactive communication to customers.
• Conduct regular check-ins (virtual and on-site) to monitor account health and identify issues or opportunities.
• Present confidently during demos, training, and high-stakes client conversations.
• Collaborate with Engineering, Product, and Customer Support to address client needs.
• Coordinate basic technical support or escalate appropriately.
• Travel to client sites 50-80% for onboarding and relationship management.
• Capture client feedback to improve processes and offerings.
• Cultivate strong rapport to drive retention, referrals, and long-term partnerships.

Skills

Account management

Customer success

Sales

Communication

Relationship building

Presentation skills

Education

Bachelor's degree

Tools

CRM software (generic)

Support ticketing systems

Technical documentation

Job description

Athena Security Inc. in California is seeking an energetic Account Manager to own post-sale relationships across client accounts, lead onboarding and deployment, and coordinate training.

This role blends account management with customer success, requiring proactive, articulate relationship building. You will drive product demos, guide cross-functional teams (Engineering, Product, Customer Support), and travel to client sites regularly to ensure smooth deployments and high satisfaction.