Account Manager

Athena Security Inc.; California (MO); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote flexibility

Competitive base salary

Job summary

Athena Security Inc. in California is seeking an energetic Account Manager to own post-sale relationships across client accounts, lead onboarding and deployment, and coordinate training.

This role blends account management with customer success, requiring proactive, articulate relationship building. You will drive product demos, guide cross-functional teams (Engineering, Product, Customer Support), and travel to client sites regularly to ensure smooth deployments and high satisfaction.

Qualifications

• 5+ years in account management, customer success, sales, or support roles.
• Reside in California.
• Strong communication, leadership, and presentation skills.
• Willingness to travel 50-80% to client sites.
• Experience with CRMs, ticketing systems, or technical documentation is a plus.

Responsibilities

• Own end-to-end onboarding, including product demos, deployment coordination, and training.
• Serve as the primary contact for existing accounts, build trust, solve problems, and drive satisfaction.
• Provide outstanding support and proactive communication to customers.
• Conduct regular check-ins (virtual and on-site) to monitor account health and identify issues or opportunities.
• Present confidently during demos, training, and high-stakes client conversations.
• Collaborate with Engineering, Product, and Customer Support to address client needs.
• Coordinate basic technical support or escalate appropriately.
• Travel to client sites 50-80% for onboarding and relationship management.
• Capture client feedback to improve processes and offerings.
• Cultivate strong rapport to drive retention, referrals, and long-term partnerships.

Skills

Account management

Customer success

Sales

Communication

Relationship building

Presentation skills

Education

Bachelor's degree

Tools

CRM software (generic)

Support ticketing systems

Technical documentation

Job description

Athena Security is an industry leader in AI-powered concealed weapons detection, visitor management, and integrated security platforms. Our mission is simple: to help save lives by building the most advanced entryway security ecosystem available. We combine cutting-edge hardware and AI with intuitive software solutions to help schools, hospitals, casinos, and enterprises create safer spaces.

Role Overview

We're looking for a high-energy, detail-oriented Account Manager in California area to join our Customer Success team and take ownership of post-sale relationships with our clients for following locations: (Connecticut, New England, Dallas, Houston, Austin). This role blends account management, customer service, technical support coordination, and client-facing leadership. You'll be responsible for ensuring smooth onboarding, training, deployment, and long-term satisfaction for some of our most important customers.

The ideal candidate is proactive, articulate, and relationship-driven, with a strong sense of ownership and follow-through. You're someone who makes clients feel supported, heard, and prioritized - always ready to jump in, solve problems, and go the extra mile. You approach each account with a service-oriented mindset, taking initiative and showing clients they're in capable, reliable hands. This is not a laid-back desk job - it requires hustle, presence, and the ability to lead conversations and solve issues before they become problems.

Key Responsibilities

• Own the end-to-end onboarding process, including product demos, technical deployment coordination, and client training.
• Serve as the primary point of contact for existing client accounts-building trust, solving problems, and driving satisfaction.
• Provide outstanding support and communication, ensuring every customer feels heard, informed, and valued.
• Conduct regular check-ins (virtual and on-site) to proactively monitor account health and identify issues or opportunities.
• Present confidently during demos, training sessions, and in high-stakes client conversations.
• Collaborate with internal teams (Engineering, Product, Customer Support) to address client needs and ensure successful outcomes.
• Coordinate basic technical support needs-knowing when to solve directly or elevate appropriately.
• Travel to client sites regularly (50-80% travel, primarily local and regional) for onboarding, training, and relationship management.
• Capture and relay client feedback to help improve Athena's processes and product offerings.
• Cultivate strong rapport that leads to retention, referrals, and long‑term partnerships.

What We're Looking For

• Applicants must currently reside in the state of California.
• 5+ years of experience in account management, customer success, sales, or support roles—preferably in B2B tech, hardware/software, or security industries.
• Exceptional communication skills—verbal, written, and presentation. You must be articulate, polished, and confident.
• A natural relationship-builder who inspires trust, listens well, and takes initiative.
• Proven ability to manage details, timelines, and client expectations with follow-through.
• Strong customer service and basic tech troubleshooting instincts—able to identify, coordinate, or resolve issues quickly.
• Comfortable presenting to stakeholders, leading conversations, and owning the room.
• Must be go-getter, not passive - able to take charge, self-direct, and stay three steps ahead.
• Valid driver's license and willingness to travel frequently by car for client site visits.
• Experience working with CRMs, support ticketing systems, or technical documentation a plus.

Why Athena Security?

• Join a company making a real‑world impact by saving lives through innovation.
• Work closely with top-tier clients across the country.
• Competitive base salary + performance-based compensation.
• Remote flexibility with travel that keeps the job dynamic and relationship-driven.
• Be part of a tight-knit, mission-driven team that values ownership and excellence.