Strategic Account Manager — SaaS & Political Data

i360; Arlington (VA); On-site; USD 80,000 - 120,000; Full time

Job summary

i360 is seeking an Account Manager to join the Political Accounts Team in the United States. You will drive long-term customer retention, build strong relationships, guide onboarding and adoption of i360 products, and identify opportunities to expand usage for long-term client value.

The role requires experience in customer success or account management within SaaS, data, or technology, with a background in campaigns, nonprofits, or Political Action Committees.

Qualifications

• Experience in account management, customer success, or client services with political data, software, or technology.
• Experience working with campaigns, nonprofits, advocacy groups, or Political Action Committees.
• Experience serving as a primary point of contact for customers or clients, responsible for retention, satisfaction, or account growth.
• Experience identifying customer needs and recommending solutions to achieve desired outcomes.
• Experience engaging with customers and working with customer-facing technology products, voter data, CRM, grassroots engagement, or political analytics platforms to implement/resolve customer needs.

Responsibilities

• Demonstrate exceptional written and verbal communication skills to effectively engage diverse audiences and drive successful account management outcomes
• Cultivate and strengthen partnerships with current clients, with the goal of long-term retention of a loyal customer base
• Keep abreast of the competitive landscape and acquire the knowledge needed to articulate i360's unique advantages and customer-centric returns on investment
• Manage complex accounts by working collaboratively and adapting quickly in a fast-paced, high-pressure environment
• Achieve mastery of the i360 product suite and promptly deliver tailored client solutions
• Serve as the primary day-to-day point of contact for a portfolio of customers, building trusted relationships that support long-term success
• Proactively engage customers to understand their goals, monitor account health, and identify risks before they affect retention
• Facilitate discussions around product adoption and recognize opportunities to expand and deepen usage
• Coordinate across internal teams to resolve customer needs

Skills

Account management

Customer success

Client services

Relationship building

SaaS experience

Tools

CRM

Political analytics platforms

Job description

i360 is seeking an Account Manager to join the Political Accounts Team in the United States. You will drive long-term customer retention, build strong relationships, guide onboarding and adoption of i360 products, and identify opportunities to expand usage for long-term client value.

The role requires experience in customer success or account management within SaaS, data, or technology, with a background in campaigns, nonprofits, or Political Action Committees.