Strategic Account Manager: Onboarding & Operations

Myriad360; Northern (KY); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Unlimited PTO

Incentive compensation plans

Company-funded 401k

Zero-cost health insurance

BYOD reimbursement up to $500

Transparent culture with coaching and

Performance reviews and feedback

Diverse, high-performing coworkers

Job summary

Myriad360 is seeking a highly organized, customer-centric Account Manager to support sales operations, onboarding clients, manage accounts, and coordinate quotes and order fulfillment. You will partner with Account Executives, clients, partners, and internal teams to deliver exceptional service.

Based in the United States (prefer PST), you will build long-term relationships, forecast needs, negotiate contracts, and ensure on-time delivery while upholding company policies.

Qualifications

• Seasoned customer-centric Account Manager role focusing on sales operations, onboarding clients, managing accounts, and coordinating quotes and order fulfillment.
• Must be based in the United States, preference for PST time zone (CA, OR, WA).
• Experience partnering with Account Executives, clients, partners, and internal teams to provide exceptional support throughout the sales process.

Responsibilities

• Serve as a trusted advisor to key accounts and executive sponsors.
• Support new client onboarding and growth initiatives with Sales.
• Generate timely, accurate quotes and ensure smooth order placement and processing.
• Oversee customer account management including contract and agreement negotiations.
• Coordinate with internal/external teams to forecast stocking needs and delivery schedules.
• Act as a client advocate with a focus on improving the customer experience.
• Collaborate cross-functionally to ensure on-time and accurate delivery of all orders.
• Escalate risks appropriately and support remediation efforts.
• Complete ongoing security awareness training and uphold company policies.
• Perform other duties as assigned.

Skills

Customer-centric

Organization

Communication

Adaptability

Relationship-building

Quote preparation

Order fulfillment

Job description

Myriad360 is seeking a highly organized, customer-centric Account Manager to support sales operations, onboarding clients, manage accounts, and coordinate quotes and order fulfillment. You will partner with Account Executives, clients, partners, and internal teams to deliver exceptional service.

Based in the United States (prefer PST), you will build long-term relationships, forecast needs, negotiate contracts, and ensure on-time delivery while upholding company policies.