Strategic Account Manager — Retention & Growth

SBT; Princeton (NJ); On-site; USD 90,000 - 140,000; Full time

Job summary

Solutions by Text, a leading SaaS messaging and payments provider, seeks an Account Manager in the United States to own a portfolio of roughly 50 accounts. You will focus on revenue retention, renewals, and strategic expansion through payments and new messaging use cases.

Collaborating with Customer Success, Payments, Product, and Sales, you will drive adoption, manage risk, and deliver measurable ARR growth while maintaining high-quality CRM data and accurate forecasts.

Qualifications

• Proven SaaS account management experience.
• Experience driving retention, renewals, and expansion in existing accounts.
• Strong cross-functional collaboration with Sales, Payments, Product, and Finance.

Responsibilities

• Own renewals and revenue retention across assigned accounts.
• Identify expansion opportunities and drive payments and messaging use cases.
• Partner with Customer Success to manage risk, adoption, and outcomes.
• Collaborate with Sales, Payments, Product, Marketing, Partnerships, and Finance.
• Maintain accurate CRM data and forecast ARR.

Skills

Revenue retention

Renewals

Account growth

Cross-functional collaboration

Forecasting

CRM proficiency

Tools

Salesforce

Job description

Solutions by Text, a leading SaaS messaging and payments provider, seeks an Account Manager in the United States to own a portfolio of roughly 50 accounts. You will focus on revenue retention, renewals, and strategic expansion through payments and new messaging use cases.

Collaborating with Customer Success, Payments, Product, and Sales, you will drive adoption, manage risk, and deliver measurable ARR growth while maintaining high-quality CRM data and accurate forecasts.