Account Manager

Nutritics; Boston (MA); Remote; USD 85,000 - 115,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Training & Development Programs

Health & wellbeing budget

401(k) retirement plan with company i

Life and Disability insurance

Career progression into Sales

Job summary

Nutritics is seeking a commercially minded Account Manager to join our North American commercial team. You will manage a portfolio of key account relationships across higher education dining, corporate hospitality, grocers, and restaurant groups.

Your primary mission will be to maintain high retention on core back of house operational software accounts and lead strategic cross-sell initiatives to expand clients into Nutritics' platform unlocking advanced sustainability tracking and allergen

Qualifications

• Strong negotiation & communication skills and experience handling commercial discussions directly with customers.
• Ability to identify and close upsell/cross-sell opportunities within an existing customer base.
• Analytical mindset with experience tracking revenue performance and customer retention metrics.
• Self-starter mentality with a passion for hitting and exceeding revenue targets.
• Experience with CRM and Q2C (Quote-to-Cash) tools is a plus but not required.
• Previous experience in Foodservice and/or nutrition is an advantage but not essential.

Responsibilities

• Own the renewals process for an assigned book of business, ensuring a high retention rate and maximising expansion opportunities.
• Negotiate contract renewals directly with customers, handling pricing discussions, upsell offers, and any necessary escalations.
• Leverage pricing discretion to apply price increases where possible and drive additional revenue growth.
• Identify and close upsell and cross-sell opportunities, working closely with Customer Success and Sales teams.
• Forecast and track renewal performance, ensuring transparency in renewal revenue, churn risks, and growth opportunities.
• Optimise the renewals playbook, refining outreach strategies, negotiation tactics, and pricing models.
• Work closely with the finance function to understand current processes and drive the business forward by updating and optimising those processes in collaboration with the finance and commercial teams.

Skills

Negotiation

CRM experience

Upsell/Cross-sell

Revenue analytics

Communication

Strategic thinking

Tools

CRM software

Job description

Nutritics is redefining how hospitality and foodservice businesses operate. We give organisations complete clarity and control over their food, menus, supply chains, and environmental impact. Trusted by 500+ customers worldwide, from contract caterers and restaurant groups to healthcare and education providers, we are the platform of choice for businesses that take food data seriously.

Backed by PE investment, we're scaling rapidly across UK&I and entering the US market. Our ambition: to become the world's most trusted food information platform.

We are seeking a commercially minded Account Manager to join our North American commercial team. In this high impact, revenue driving role, you will manage a portfolio of key account relationships across higher education dining, corporate hospitality, grocers, and restaurant groups.

Your primary mission will be to maintain high retention on core back of house operational software accounts (covering daily kitchen tools like production planning, recipe costing, purchasing, and label printing) and lead strategic cross-sell initiatives to expand these clients into Nutritics' platform unlocking advanced sustainability tracking, carbon scoring, and comprehensive allergen management.

You will:

• Own the renewals process for an assigned book of business, ensuring a high retention rate and maximising expansion opportunities.
• Negotiate contract renewals directly with customers, handling pricing discussions, upsell offers, and any necessary escalations.
• Leverage pricing discretion to apply price increases where possible and drive additional revenue growth.
• Identify and close upsell and cross-sell opportunities, working closely with Customer Success and Sales teams.
• Forecast and track renewal performance, ensuring transparency in renewal revenue, churn risks, and growth opportunities.
• Optimise the renewals playbook, refining outreach strategies, negotiation tactics, and pricing models.
• Work closely with the finance function to understand current processes and drive the business forward by updating and optimising those processes in collaboration with the finance and commercial teams.

Career Progression and Development

At Nutritics, growth is built into how we operate and we believe that the best way for our business to grow is for our people to grow. As we scale internationally with the backing of private equity investment, we create real opportunities for people to stretch their skills, take on new challenges, and shape the future of our platform and our industry.

You can expect:

• Impact and Recognition: Join a team delivering significant global growth where you can feel and see the direct impact of your individual contributions.
• Expert Collaboration: Learn from working alongside an experienced management team and market leading clients around the world.
• Structured Growth: Benefit from bi-annual performance reviews and a personalised career development plan tailored to your ambitions.
• Mentorship and Coaching: Access ongoing support and opportunities to expand your responsibilities as the business scales.
• Global Pathways: Take advantage of clear progression routes into senior leadership and specialist roles as we continue our international expansion.

The Ideal candidate will have

• To be passionate about Nutritics and bring that enthusiasm to work daily. We want you to be focused on quality delivery and doing an excellent job that you can take pride in.
• Strong negotiation & communication skills and experience handling commercial discussions directly with customers.
• Ability to identify and close upsell/cross-sell opportunities within an existing customer base.
• Analytical mindset with experience tracking revenue performance and customer retention metrics.
• Self-starter mentality with a passion for hitting and exceeding revenue targets.
• Experience with CRM and Q2C (Quote-to-Cash) tools is a plus but not required.
• Previous experience in Foodservice and/or nutrition is an advantage but not essential.

Most Importantly

Nutritics is a people first business scaling at a world class pace, and we are looking for individuals who align with our five core values: Team First, Open Communication, No Ego, Integrity, and The Rocket. We take our mission seriously but don’t take ourselves too seriously, fostering a collaborative spirit where transparency, openness and results are valued over hierarchy. By joining us, you become part of an award winning culture that balances high speed international growth with a genuine commitment to the wellbeing and development of every team member.

Nutritics provides a range for base pay. Where you sit within it depends on factors including your job-related knowledge, skills, experience, education and training, location, and the scope of the role.

Base salary: $85,000 – $115,000 per year

OTE: $132,800 – $179,000 per year (base + commission)

Working with Nutritics

• Competitive Paid Time Off (PTO) policy.
• Training & Development Programmes.
• Excellent work life balance policies - Summer hours, Enhanced parenting leave options etc.
• Generous personal Health & Wellbeing budget.
• Competitive base salary, attractive commission structure, and comprehensive benefits package.
• Comprehensive Health, Dental, and Vision insurance plans
• 401(k) retirement plan with company match
• Life and Disability insurance.
• Unparalleled opportunities to a rewarding & diverse career path - progression opportunities into the Sales team.
• An experienced knowledgeable peer group
• Employment Status:This is a full time role; successful candidates will be hired through an Employer of Record (EOR), with employment terms, payroll, and compliance managed by the EOR in accordance with local regulations.

Location and Hours of Work

Our weekly hours of work are 40 covering Monday to Friday. Remote (US based, with a strong preference for candidates based in or near Boston, MA).

Travel: a small amount of travel will be required to meet customers in person, as well as to attend conferences and industry events.

Nutritics values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply.