Strategic Account Manager - Remote (Transformers)

ERMCO-ECI Remote; Springfield (IL); Remote; USD 90,000 - 140,000; Full time

Job summary

ERMCO Electric Research and Manufacturing Cooperative, Inc. is seeking a Strategic Account Manager to lead long-term partnerships with key customers in the distribution transformer sector.

This role requires developing tailored solutions, aligning internal teams, and driving mutual growth. You will build strategic account plans, manage relationships across Sales, Marketing, Product Development, and Operations, and travel up to 50% to support customers and industry events.

Qualifications

• 5+ years in strategic account management, sales, or BD.
• Bachelor’s degree in business, marketing, engineering, or related field.
• Proven success managing complex relationships and driving revenue growth.
• Strong communication, negotiation, and interpersonal skills.
• Ability to analyze data and develop actionable account strategies.

Responsibilities

• Develop and execute strategic account plans to achieve sales targets and expand our customer base within the distribution transformer industry.
• Develop and maintain strong relationships with assigned strategic accounts to ensure customer satisfaction and loyalty.
• Identify and pursue growth opportunities within strategic accounts to maximize revenue and profitability.
• Collaborate closely with internal teams including Sales, Marketing, Product Development, and Operations to deliver customer-centric solutions.
• Serve as a trusted advisor to customers by understanding their business challenges and aligning ERMCO’s offerings accordingly.
• Prepare and present regular business reviews, forecasts, and account plans to both customers and internal leadership.
• Negotiate contracts and pricing in alignment with company guidelines and customer expectations.
• Monitor market trends, competitor activities, and customer feedback to inform strategic account management plans.
• Ensure timely resolution of customer issues and escalations to maintain positive relationships.
• Represent the company at industry events, conferences, and trade shows.
• Travel required to customer sites and industry events (up to 50%).

Skills

Strategic account management

Sales growth

Customer relationship

Negotiation

Data analysis

Cross-functional collaboration

Education

Bachelor's degree

Tools

CRM software

Sales analytics tools

Job description

ERMCO Electric Research and Manufacturing Cooperative, Inc. is seeking a Strategic Account Manager to lead long-term partnerships with key customers in the distribution transformer sector.

This role requires developing tailored solutions, aligning internal teams, and driving mutual growth. You will build strategic account plans, manage relationships across Sales, Marketing, Product Development, and Operations, and travel up to 50% to support customers and industry events.