Strategic Account Manager — Remote Growth & Partnerships

Driven Brands Inc.; Oklahoma City (OK); On-site; USD 92,000 - 164,000; Full time

Benefits offered by this job

Health and wellness benefits

Paid time off

Holiday pay

myFlexPay wage access

Job summary

Driven Brands is seeking a Strategic Account Manager in North Carolina to own and expand strategic relationships across assigned accounts, including oversight of claims and operational teams. You will lead monthly and quarterly business reviews, translate data into insights, and partner with internal teams to drive growth while ensuring client satisfaction and steady performance.

You will work with executives and operations to optimize service delivery and maximize market share across automotive

Qualifications

• 5–10+ years in account management, client services, or strategic partnerships (insurance, claims, or TPA experience strongly preferred).
• Proven ability to grow accounts and increase share.
• Strong executive presence with experience engaging senior stakeholders.
• Analytical mindset with ability to interpret data and present insights clearly.
• Excellent communication, presentation, and relationship-building skills.
• Experience in auto claims or auto glass programs is a plus.

Responsibilities

• Own and manage relationships across all levels within assigned accounts, including executive stakeholders, claims leadership, and operational teams.
• Increase revenue share and identify opportunities; partner with internal and external stakeholders.
• Develop and lead monthly and quarterly business reviews (MBRs/QBRs) with clients; present insights and recommendations.
• Manage ongoing operational health of assigned accounts; address issues and ensure client satisfaction.
• Analyze account performance, translate data into actionable strategies, monitor KPIs for optimization.

Skills

Account management

Executive communication

Data analysis

Relationship building

Auto claims knowledge

Job description

Driven Brands is seeking a Strategic Account Manager in North Carolina to own and expand strategic relationships across assigned accounts, including oversight of claims and operational teams. You will lead monthly and quarterly business reviews, translate data into insights, and partner with internal teams to drive growth while ensuring client satisfaction and steady performance.

You will work with executives and operations to optimize service delivery and maximize market share across automotive