Strategic Account Manager

Driven Brands, Inc.; North Carolina; À distance; USD 92 000 - 164 000; Plein temps

Avantages offerts par ce poste

Health benefits

Paid time off

Holiday pay

Flexible pay option

Résumé du poste

Driven Brands is seeking a Strategic Account Manager to lead and grow relationships with key carrier partners across North America. The role focuses on deepening executive and operational relationships, expanding revenue share, and delivering strategic insights through MBRS/QBRs.

Ideal candidates have 5–10+ years in account management or strategic partnerships, with strong data analytics, communication, and relationship-building skills.

Qualifications

• 5–10+ years of experience in account management, client services, or strategic partnerships.
• Strong ability to grow accounts and increase share.
• Analytical mindset with ability to interpret data and present insights.

Responsabilités

• Own and manage relationships across all levels within assigned accounts, including executive stakeholders, claims leadership, and operational teams.
• Increase revenue share and identify opportunities; partner with internal and external stakeholders.
• Lead monthly and quarterly business reviews; present performance insights and strategic recommendations.

Connaissances

Account management

Client services

Strategic partnerships

Executive presence

Data analytics

Communication

Relationship-building

Auto claims experience

Description du poste

Strategic Account Manager# Driven Brands## Strategic Account ManagerApply: United States of America - Remote MA: Full time: Posted Yesterday: JR131244Company:Driven BrandsDriven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change, Meineke Car Care Centers, Maaco, 1-800-Radiator & A/C, Auto Glass Now, and CARSTAR. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.Performance matters. We take pride in it. We own it. We show up for one another and for our communities.Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.**JOB DESCRIPTION:**Driven Claims is seeking a **Strategic Account Manager** to lead and grow relationships with key carrier partners. This role is responsible for deepening executive and operational relationships, increasing revenue share, and managing key deliverables. The ideal candidate is both a relationship builder and a growth driver, with strong analytical skills and the ability to translate insights into actionable strategies. **Key Responsibilities****Strategic Relationship Management*** Own and manage relationships across all levels within assigned accounts, including executive stakeholders, claims leadership, and operational teams* Establish and strengthen long-term partnerships by delivering consistent value and proactive engagement* Serve as the primary point of contact for client needs, escalations, and strategic discussions **Account Growth & Business Development*** Increase revenue share* Identify and execute opportunities* Partner with internal and external stakeholders **Business Reviews & Performance Management*** Develop and lead monthly and quarterly business reviews (MBRs/QBRs) with clients* Present performance insights, trends, and strategic recommendations* Use data to tell a compelling story around value delivered and opportunities for growth **Day-to-Day Account Oversight*** Manage the ongoing operational health of assigned accounts* Proactively address issues, resolve escalations, and ensure client satisfaction* Coordinate with internal teams to ensure service delivery meets or exceeds expectations **Analytics & Insights*** Analyze account performance, including volume trends, conversion rates, and growth opportunities* Translate data into actionable strategies to improve performance and increase market share* Monitor KPIs and continuously identify areas for optimization **Qualifications*** 5–10+ years of experience in account management, client services, or strategic partnerships (insurance, claims, or TPA experience strongly preferred)* Proven ability to grow accounts and increase share* Strong executive presence with experience engaging senior stakeholders* Analytical mindset with the ability to interpret data and present insights clearly* Excellent communication, presentation, and relationship-building skills* Experience in auto claims or auto glass programs is a plus #LI-SN1#DBCORP#REMOTEPosition Location:North CarolinaCompensation Range:$91,800.00 - $164,000.00Compensation Frequency:AnnualBase pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.comGet early access to 50% of your earned wages at any time through our myFlexPay program.