Strategic Account Manager — Quotes, Orders & Projects

Colonial Group; City of Rochester (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Simcona/IEWC seeks an Account Manager to deliver best-in-class support for customers, handling new project quotes, order entry, and post-sale activities. You will partner with Engineering, Supply Chain, and Outside Sales to ensure accurate, timely responses and strong customer relationships.

The role emphasizes project management, order management capabilities, and system knowledge to meet daily customer needs and uphold the brand promise.

Qualifications

• Associates degree or equivalent work experience in manufacturing preferred.
• Experience in sales or application engineering for configured or engineered-to-order manufacturing is preferred.

Responsibilities

• Evaluate opportunities, requirements, and provide accurate quotations promptly.
• Enter and process incoming sales orders and add them to schedules.
• Collaborate with Engineering and Outside Sales to quote new projects.
• Manage active projects and communicate concerns about parts, scheduling, etc.
• Handle product/project deviations as needed.
• Maintain due dates and project details as they change.
• Monitor status and communicate with customers on materials.
• Collaborate across sales operations, engineering, and quality.
• Contribute to process efficiency and customer experience improvements.
• Strive to become an Entrusted Partner to customers.

Skills

Customer service

Project management

Order processing

Quotation generation

Cross-functional collaboration

Education

Associates degree or equivalent

Sales or application engineering experience

Tools

ERP systems

Job description

Simcona/IEWC seeks an Account Manager to deliver best-in-class support for customers, handling new project quotes, order entry, and post-sale activities. You will partner with Engineering, Supply Chain, and Outside Sales to ensure accurate, timely responses and strong customer relationships.

The role emphasizes project management, order management capabilities, and system knowledge to meet daily customer needs and uphold the brand promise.