Strategic Account Manager — Political Tech SaaS

Koch Business Solutions, LP; Arlington (VA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

Life insurance

ADD

Disability

Retirement

PTO

Education assistance

Infertility assistance

Parental leave

Adoption assistance

Job summary

Koch Business Solutions, LP, in partnership with i360, seeks an Account Manager for its Political Accounts Team in the United States. You will build relationships, onboard clients, and close gaps between product usage and client needs to drive long-term value.

You will manage a portfolio across engagement levels, coordinate with internal teams, and help customers extract value from i360 data and technology.

Qualifications

• Experience in account management, customer success, or client services within SaaS, data, or technology.
• Experience with campaigns, nonprofits, advocacy groups, or Political Action Committees.
• Experience serving as a primary point of contact for customers, retention, satisfaction, or growth.
• Experience identifying customer needs and recommending solutions to achieve outcomes.
• Experience engaging with customer-facing technology products, voter data, CRM, or political analytics platforms.

Responsibilities

• Engage diverse audiences to drive successful account management outcomes.
• Cultivate partnerships with current clients to achieve long-term retention.
• Keep abreast of competitive landscape and articulate i360's advantages and ROI.
• Manage complex accounts in a fast-paced, high-pressure environment.
• Master the i360 product suite and deliver tailored client solutions.
• Serve as the primary day-to-day contact for a portfolio of customers.
• Proactively engage customers to understand goals, monitor account health, and identify risks to retention.
• Facilitate discussions around product adoption and opportunities to expand usage.
• Coordinate across internal teams to resolve customer needs.

Skills

Account management

Customer success

Political data exposure

SaaS experience

CRM experience

Job description

Koch Business Solutions, LP, in partnership with i360, seeks an Account Manager for its Political Accounts Team in the United States. You will build relationships, onboard clients, and close gaps between product usage and client needs to drive long-term value.

You will manage a portfolio across engagement levels, coordinate with internal teams, and help customers extract value from i360 data and technology.