Strategic Account Manager, Political Tech

i360; Arlington (VA); On-site; USD 80,000 - 120,000; Full time

Job summary

i360 is seeking an Account Manager to join our Political Accounts Team in Arlington, VA. You will drive long-term retention by establishing i360 as the preferred partner for the pro-free-market political community, guiding onboarding, and coordinating across teams to ensure client success.

You will be the day-to-day contact, strengthen client relationships, and identify opportunities to expand product adoption across a portfolio of accounts.

Qualifications

• Experience in account management, customer success, or client services within SaaS, data, or technology.
• Background in campaigns, nonprofits, or Political Action Committees.
• Proven ability to retain customers and drive adoption.
• Experience coordinating across internal teams to resolve customer needs.
• Strong communication and relationship-building skills.

Responsibilities

• Proactively manages a portfolio of accounts across engagement levels.
• Serves as day-to-day point of contact to guide onboarding and adoption of i360 products.
• Identifies gaps between products used and client needs to drive long-term value.
• Coordinate across internal teams to resolve customer needs and ensure satisfaction.
• Manage relationships to promote long-term retention and growth.
• Monitor account health and identify risks before they impact retention.
• Engage customers to understand goals and expand product usage.

Skills

Account management

Customer success

Client services

Relationship building

SaaS

Data/Technology

Job description

i360 is seeking an Account Manager to join our Political Accounts Team in Arlington, VA. You will drive long-term retention by establishing i360 as the preferred partner for the pro-free-market political community, guiding onboarding, and coordinating across teams to ensure client success.

You will be the day-to-day contact, strengthen client relationships, and identify opportunities to expand product adoption across a portfolio of accounts.