Strategic Account Manager – Political Data & Tech

i360, llc; Arlington, Northern (VA, KY); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Life insurance

Paid vacation/time off

Educational assistance

Parental leave

Job summary

i360, llc is seeking an Account Manager to join our Political Accounts Team in Arlington. You will be the day-to-day contact, guide onboarding, and align product usage with client goals to deliver long-term value.

You will bring experience in SaaS/data tech, and a passion for campaigns, nonprofits, and advocacy, enabling you to nurture relationships, drive retention, and expand service adoption across a portfolio of accounts.

Qualifications

• Experience in account management, customer success, or client services with political data, software, or technology.
• Experience working with campaigns, nonprofits, advocacy groups, or Political Action Committees.
• Experience serving as a primary point of contact for customers or clients, responsible for retention, satisfaction, or account growth.
• Experience identifying customer needs and recommending solutions to achieve desired outcomes.
• Experience engaging with customers and working with customer-facing technology products, voter data, CRM, grassroots engagement, or political analytics platforms to implement/resolve customer needs.

Responsibilities

• Demonstrate exceptional written and verbal communication skills to engage diverse audiences and drive successful account management outcomes.
• Cultivate and strengthen partnerships with current clients, with the goal of long-term retention of a loyal customer base.
• Keep abreast of the competitive landscape and articulate i360's advantages and customer-centric returns on investment.
• Manage complex accounts by working collaboratively in a fast-paced environment.
• Master the i360 product suite and deliver tailored client solutions.
• Serve as the primary day-to-day contact for a portfolio of customers to support long-term success.
• Proactively engage customers to understand goals, monitor account health, and identify risks to retention.
• Facilitate discussions around product adoption and opportunities to expand usage.
• Coordinate across internal teams to resolve customer needs.

Skills

Account management

Customer success

Political data

Campaigns/nonprofits

CRM & analytics

Tools

CRM systems

Political analytics platforms

Job description

i360, llc is seeking an Account Manager to join our Political Accounts Team in Arlington. You will be the day-to-day contact, guide onboarding, and align product usage with client goals to deliver long-term value.

You will bring experience in SaaS/data tech, and a passion for campaigns, nonprofits, and advocacy, enabling you to nurture relationships, drive retention, and expand service adoption across a portfolio of accounts.