Strategic Account Manager - Onboarding & Growth

Myriad360; Seattle (WA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Unlimited Paid Time Off

Company-funded 401k contributions

Zero-cost health insurance

BYOD reimbursement up to $500

Transparent performance reviews

Job summary

Myriad360 is seeking a seasoned, customer-centric Account Manager in the United States to support sales operations, onboarding clients, managing accounts, and coordinating accurate, on-time order fulfillment. You will partner with Account Executives, clients, partners, and internal teams to deliver exceptional support throughout the sales process.

The role requires adaptability, strong organization, and relationship-building skills, with a preference for candidates in PST time zone.

Qualifications

• Serve as a trusted advisor to key accounts, customer stakeholders, and executive sponsors
• Support new client onboarding and growth initiatives in collaboration with Sales
• Generate timely, accurate quotes and ensure smooth order placement and processing
• Oversee customer account management including contract and agreement negotiations
• Coordinate with internal/external teams to forecast stocking needs and delivery schedules
• Act as a client advocate with a focus on improving the customer experience
• Collaborate cross-functionally to ensure on-time and accurate delivery of all orders
• Escalate risks appropriately and support remediation efforts
• Complete ongoing security awareness training and comply with company policies
• Identify and elevate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts

Responsibilities

• Serve as a trusted advisor to key accounts and executive sponsors
• Support onboarding and growth initiatives with Sales
• Generate timely, accurate quotes and ensure smooth order placement
• Oversee account management including contract negotiations
• Forecast stocking needs and delivery schedules with internal teams
• Advocate for the client and improve their experience
• Ensure on-time and accurate delivery of all orders
• Escalate risks and support remediation efforts
• Complete security awareness training and policy compliance
• Elevate security risks to leadership and contribute to remediation

Skills

Account management

Sales support

Onboarding

Quote generation

Interpersonal skills

Tools

CRM software

Forecasting tools

Job description

Myriad360 is seeking a seasoned, customer-centric Account Manager in the United States to support sales operations, onboarding clients, managing accounts, and coordinating accurate, on-time order fulfillment. You will partner with Account Executives, clients, partners, and internal teams to deliver exceptional support throughout the sales process.

The role requires adaptability, strong organization, and relationship-building skills, with a preference for candidates in PST time zone.