Strategic Account Manager — On-Site Manufacturing

Race Rock Group; Marion (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

Race Rock Group in Ohio seeks an experienced Strategic Account Manager to serve as the main liaison for customers at our galvanizing facility. You will manage day-to-day communications, coordinate pricing and lead times, and align with production to meet delivery commitments.

The role partners with outside sales to strengthen relationships, identify opportunities, and grow the business with existing and new accounts. Travel for customer visits is expected, primarily day trips.

Qualifications

• Five or more years of sales or account management experience.
• Experience in galvanizing, steel, fabrication, or another manufacturing environment is a plus.
• Strong customer service, communication, and relationship-building skills.

Responsibilities

• Serve as a primary contact for customer questions, order updates, pricing requests, and delivery schedules.
• Develop and maintain strong relationships with existing customers through timely follow-up and in-person visits as needed.
• Stay current on pricing, review quote requests, and coordinate internally to provide accurate pricing to customers.
• Partner with outside sales on customer opportunities and help grow business with new and existing accounts.
• Work with production to understand capacity, priorities, and order status; communicate realistic commitments and address changes promptly.

Skills

Customer service

Communication

Relationship-building

Pricing knowledge

Multi-tasking

Organization

Independent work

Travel availability

Education

Bachelor’s degree in business or related field

High school diploma or equivalent

Job description

Race Rock Group in Ohio seeks an experienced Strategic Account Manager to serve as the main liaison for customers at our galvanizing facility. You will manage day-to-day communications, coordinate pricing and lead times, and align with production to meet delivery commitments.

The role partners with outside sales to strengthen relationships, identify opportunities, and grow the business with existing and new accounts. Travel for customer visits is expected, primarily day trips.