Strategic Account Manager - Lab Diagnostics

LabTech Diagnostics; Katy (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Labtech Diagnostics is seeking an Account Manager to maintain the client base of existing customers and act as a liaison between management and clients to resolve issues, focusing on satisfaction, retention, and account growth.

You will collaborate with Senior Sales Executives, understand client needs, and expand testing volumes and services. This role requires strong communication, organizational skills, and the ability to travel within the assigned territory.

Qualifications

• Associate or bachelor’s degree preferred, plus relevant healthcare experience.
• Strong communication, organization, and multitasking skills.
• Travel ability across territory.
• Proven ability to build and maintain client relationships.

Responsibilities

• Maintain positive, long-term relationships with assigned clients.
• Serve as primary contact for client service needs and concerns.
• Educate clients on laboratory services and testing procedures.
• Coordinate solutions between client, lab, billing, logistics and management.
• Identify opportunities to expand testing and services with existing accounts.
• Prepare regular reports on client satisfaction and account activity.

Skills

Client relationship management

Customer communication

Problem solving

Organization

CRM proficiency

Travel readiness

Teamwork

Attention to detail

Proactive issue identification

Laboratory services knowledge

Education

Associate degree

Bachelor's degree preferred

Tools

Microsoft Office

CRM systems

Job description

Labtech Diagnostics is seeking an Account Manager to maintain the client base of existing customers and act as a liaison between management and clients to resolve issues, focusing on satisfaction, retention, and account growth.

You will collaborate with Senior Sales Executives, understand client needs, and expand testing volumes and services. This role requires strong communication, organizational skills, and the ability to travel within the assigned territory.