Strategic Laboratory Account Manager

LABTECH DIAGNOSTICS; Houston (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Labtech Diagnostics is seeking an Account Manager responsible for maintaining a client base, serving as liaison between management and customers, focusing on satisfaction, retention, service resolution, and account growth. The role requires building long-term relationships, educating clients on laboratory services, coordinating cross-functional resolution teams, and collaborating with Senior Sales to identify opportunities within the territory.

Some travel is required.

Qualifications

• 1–3 years of lab customer service or account management experience.
• Strong knowledge of laboratory testing and services.
• Excellent written and verbal communication skills.

Responsibilities

• Maintain positive client relationships and act as primary contact for service needs.
• Coordinate solutions across client, lab, operations, billing, and management.
• Identify opportunities to expand testing volume and services.
• Keep accurate client records and CRM up to date.

Skills

Account Management

Laboratory experience

Customer Service

Communication skills

Travel ability

Education

Associate degree or Bachelor's degree preferred

Tools

CRM software

Job description

Labtech Diagnostics is seeking an Account Manager responsible for maintaining a client base, serving as liaison between management and customers, focusing on satisfaction, retention, service resolution, and account growth. The role requires building long-term relationships, educating clients on laboratory services, coordinating cross-functional resolution teams, and collaborating with Senior Sales to identify opportunities within the territory.

Some travel is required.