Field Account Manager - Lab Diagnostics Growth

Quest Diagnostics Incorporated; Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Quest Diagnostics Incorporated in Raleigh, NC seeks a Physician Account Manager to drive territory growth and profitability of laboratory sales by providing exceptional service and resolving issues across several sales territories. This field-based role covers Eastern NC and collaborates with Physician Account Executives to support the selling model.

The position emphasizes managing key accounts, expanding relationships, and educating customers on new technologies and lab testing, while ensuring

Qualifications

• Three to four years of experience in sales or with account ownership.
• Knowledge of Healthcare Industry, specifically laboratory/diagnostics, and general economics of business.
• Bachelor's Degree required.

Responsibilities

• Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs.
• Ensure customer retention by maintaining relationships with current accounts.
• Drive growth in assigned Key Accounts.
• Identification and pursuit of up-selling and cross-selling opportunities in cooperation with Physician Account Executives or Specialty Account Executives.
• Partner with Physician Account Executive to resolve account specific service issues.
• Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues.
• Escalate service issue non-resolution as appropriate.
• Leverage all tools and resources (including data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed).
• Provide continuing education to the customer on new technologies and laboratory testing.
• Ensure compliance with company policies and government regulations.
• Complete all administrative tasks thoroughly and promptly.
• Follow up communications with Physician Account Executives and customers.

Skills

Customer relationships

Planning & organization

Communication skills

Microsoft Office

Education

Bachelor's degree

Job description

Quest Diagnostics Incorporated in Raleigh, NC seeks a Physician Account Manager to drive territory growth and profitability of laboratory sales by providing exceptional service and resolving issues across several sales territories. This field-based role covers Eastern NC and collaborates with Physician Account Executives to support the selling model.

The position emphasizes managing key accounts, expanding relationships, and educating customers on new technologies and lab testing, while ensuring