Client Account Manager - Diagnostic Lab Services

Access Labs; North Palm Beach (FL); On-site; USD 42,000 - 58,000; Full time

Job summary

Access Medical Laboratories in Florida is seeking an Account Manager to nurture and expand relationships with current clients, assist with day-to-day needs, and act as the liaison between clients and internal departments. The role emphasizes strong communication, problem-solving, and collaboration across Sales, Billing, and Operations to ensure client satisfaction and efficient account management.

Ideal candidates will have a High School Diploma, 1+ year of account management, 3+ years of

Qualifications

• High School Diploma required.
• 1+ years of Account management experience.
• 3+ years of Customer Service experience.
• Proficient in CRM and Microsoft Office Suite.
• Strong problem-solving and communication skills.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Serve as main point of contact for client inquiries and escalations.
• Communicate updates and gather feedback via phone and email.
• Collaborate with Sales, Billing, and Operations to meet client needs.
• Identify and resolve issues to ensure client satisfaction.
• Provide exceptional service and support to accounts.
• Other tasks as assigned by supervisor.

Skills

Account management

Customer service

Problem solving

Active listening

Communication

Education

High School Diploma

Tools

CRM

Microsoft Office

Job description

Access Medical Laboratories in Florida is seeking an Account Manager to nurture and expand relationships with current clients, assist with day-to-day needs, and act as the liaison between clients and internal departments. The role emphasizes strong communication, problem-solving, and collaboration across Sales, Billing, and Operations to ensure client satisfaction and efficient account management.

Ideal candidates will have a High School Diploma, 1+ year of account management, 3+ years of