Strategic Account Manager, Industrial Solutions

Vesuvius North America; MIDDLETOWN (OH); On-site; USD 75,000 - 110,000; Full time

Job summary

Vesuvius North America is seeking an Account Manager to grow and manage a portfolio of customers in the steel and refractory sector. You will build long-term relationships, understand customer needs, and coordinate across internal teams to deliver solutions.

The role requires strong communication, problem solving, and negotiation skills, with travel up to 75% in the sales region. A business or engineering degree is preferred and multiple years of industry experience is advantageous.

Qualifications

• Account Manager: College degree preferred in Engineering or Business or a minimum of two plus years industry experience.
• Sr. Account Manager: College degree preferred in Engineering or Business or a minimum of five plus years industry experience.
• Account Manager: Two plus years industry experience or college degree.
• Sr. Account Manager: Five plus years industry experience.

Responsibilities

• Grow business by building successful, long-term customer relationships.
• Manage a portfolio of accounts to achieve long-term success.
• Develop positive relationships with customers.
• Act as the point of contact and handle customers’ individual needs.
• Generate new business using existing and potential customer networks.
• Resolve conflicts and provide solutions to customers in a timely manner.
• Sr. level Account Managers will supervise Service Technicians to ensure support needs are met.
• Reporting on account status.
• Setting and tracking sales account targets, aligning with company objectives.
• Monitoring sales metrics (quarterly sales results and annual forecasts).
• Suggesting and implementing actions to improve sales performance and identify opportunities for growth.

Skills

Account Management

Negotiation

Communication

Problem Solving

Sales Networking

Microsoft Office

Travel

Education

Engineering or Business degree

Two+ years industry experience

College degree preferred

Tools

Microsoft Office

Job description

Vesuvius North America is seeking an Account Manager to grow and manage a portfolio of customers in the steel and refractory sector. You will build long-term relationships, understand customer needs, and coordinate across internal teams to deliver solutions.

The role requires strong communication, problem solving, and negotiation skills, with travel up to 75% in the sales region. A business or engineering degree is preferred and multiple years of industry experience is advantageous.