Ferrous Account Manager

Vesuvius North America; Birmingham (AL); Presencial; USD 70 000 - 100 000; Tempo integral

Resumo da oferta

Vesuvius North America is seeking an Account Manager to manage a portfolio of customer accounts in the Birmingham, AL area. The role focuses on growing revenue, maintaining strong customer relationships, and coordinating service and reporting activities with internal teams.

The successful candidate will drive customer satisfaction, leverage available technology, and coordinate with sales and technical staff to deliver solutions. Travel and on-site collaboration with customers are expected.

Qualificações

• Experience managing key accounts in industrial sales.
• Proven track record of meeting/exceeding sales targets.
• Familiar with customer service and technical reporting.

Responsabilidades

• Grow business by building long-term customer relationships.
• Manage a portfolio of accounts to achieve long-term success.
• Develop positive relationships with customers.
• Act as the point of contact and address customers’ needs.
• Generate new business using existing and potential networks.
• Resolve conflicts and provide timely solutions to customers.
• Coordinate daily service activities including inventory planning and forecasting.
• Report on account status and progress.
• Set and track sales targets aligned with company objectives.

Conhecimentos

Customer relationships

Sales experience

Negotiation

Communication skills

Project coordination

Ferramentas

Excel

Word

Outlook

SharePoint

Descrição da oferta de emprego

• Customer’s efficiency
• Customer’s quality processes.

This position is responsible for managing and selling Vesuvius products and services provided to the customer. This position will drive customer satisfaction through good service, opportune use of innovative technology, management of operating expenditures, understanding the customer’s needs and good communication at all levels. In addition to customer satisfaction, the position will be responsible for generating and growing acceptable levels of sales and profit for Vesuvius.

Key Result Areas

Responsibilities will include, but not limited to the following:

• Growing business by building successful, long-term customer relationships.
• Managing a portfolio of accounts to achieve long-term success.
• Developing positive relationships with customers.
• Acting as the point of contact and handling customers’ individual needs.
• Generating new business using existing and potential customer networks.
• Resolving conflicts and providing solutions to customers in a timely manner.
• Conduct standard product investigations and coordinate / lead trials and projects; responsible for coordinating with and assisting (technical) team to issue technical reports on all completed investigations and/or projects.
• Where applicable, Account Managers will supervise Service Technicians to ensure support needs are met.
• Reporting on account status.
• Setting and tracking sales account targets, aligning with company objectives.
• Monitoring sales metrics (quarterly sales results and annual forecasts).
• Suggesting and implementing actions to improve sales performance and identify opportunities for growth.
• Manage daily service activities such as:
• Inventory planning and forecasting.
• Product usage forecast and delivery schedules.
• Obtaining and processing appropriate information for timely invoicing
• Routine data collection and reporting.
• May provide preventative and emergency equipment maintenance.
• Coordination of customer’s personnel relative to installation and handling of refractory material.
• Recognizes and acts on opportunities for continuous improvement in:
• Refractory performance
• Customer’s efficiency
• Vesuvius profitability
• Works with technical support teams to implement appropriate emerging technologies.
• Manages all project work at customer’s site.

Knowledge

• Products being supplied.
• Customer’s steelmaking process.
• Customer’s quality processes.
• Vesuvius and customer logistics processes.
• Basic mechanical skills to allow for the service of associated refractory application equipment.
• Strong business acumen with understanding of sales performance metrics.

Skills & Behaviors

• Working safely is a condition of employment. Vesuvius is fundamentally committed to protecting its employees by reducing and eliminating workplace hazards.
• Excellent communication skills
• Ability to problem solve.
• Strong reasoning and decision-making skills.
• Selling and negotiation skills.
• Computer skills (Microsoft Office - Excel, Word, Outlook, SharePoint).
• Ability to recognize and act on continuous improvement opportunities.

Problem Solving & Complexity

Managing multiple issues and projects within a specified timeframe.

• Managing customer relationships at multiple levels within the customer including plant manager to hourly employees.
• Managing internal communications with commercial, technical and customer service teams, by balancing Vesuvius interest versus customer internal politics.

Key Competencies

• Action Oriented
• Conflict Management
• Customer Focus
• Ethics & Values
• Integrity & Trust
• Perseverance
• Priority Setting
• Problem Solving
• Technical Learning
• Written Communications

Physical Demands

Applicant must have the ability to overcome obstacles and demonstrate personal adaptability. Physical Demands include, but are not limited to:

• Ability to travel up to 75%
• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, vehicles. The noise level in the work environment is usually moderate. Hearing protection may be required.
• Exposure to dust and raw materials particles is frequent.
• Exposure to extreme temperatures.
• Ability to work within the steel mill environment daily to interact with customers and colleagues.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.