Strategic Account Manager II – Growth & Retention

W&O; Houma (LA); On-site; USD 80,000 - 110,000; Full time

Job summary

W&O in Houma, LA is seeking an Account Manager II to manage mid- to high-level client accounts, drive value, and ensure satisfaction. You will analyze client needs, coordinate cross-functional teams, and develop tailored solutions to drive retention and growth.

You will lead client meetings, identify opportunities, and expand wallet share while collaborating with operations and OEM partners. Proficiency with PowerBI and Dynamics helps grow the pipeline and performance.

Qualifications

• 4+ years of industry-specific, customer-facing sales experience
• Manage Book of Business +$3m
• Bachelor’s Degree in Engineering, Business, Marketing, Sales, or related field or equivalent experience preferred

Responsibilities

• Direct day-to-day selling of company product and service offerings
• Build and retain relationships with key buying influences and management contacts
• Develops knowledge of services, pricing structures, and offers additional services
• Attend OEM training to understand product differentiators
• Complete customer survey reports for meaningful touchpoints
• Meet with Sales Director and Operations to review retention and relationships
• Develop and implement an account strategy and plan with sales management
• Schedule proactive customer calls and visits with OEM partners
• Identify upcoming capital projects or opportunities and notify stakeholders
• Collaborate with operations to address customer service issues
• Builds visibility through trade shows and events
• Demonstrate product knowledge to drive business opportunities
• Grow sales with OEM representatives and new offerings
• Execute an account growth strategy and wallet share growth
• Utilize PowerBI, Dynamics, and other tools for pipeline growth
• Maintain routine visits and meetings to enable opportunities
• Operate with minimal supervision

Skills

Account management

Sales

Relationship building

Presentation skills

Communication

Education

Bachelor’s degree or equivalent

Tools

PowerBI

Dynamics

Tableau

Job description

W&O in Houma, LA is seeking an Account Manager II to manage mid- to high-level client accounts, drive value, and ensure satisfaction. You will analyze client needs, coordinate cross-functional teams, and develop tailored solutions to drive retention and growth.

You will lead client meetings, identify opportunities, and expand wallet share while collaborating with operations and OEM partners. Proficiency with PowerBI and Dynamics helps grow the pipeline and performance.