Client Success & Growth Account Manager

Walsworth; Marceline (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Walsworth in Marceline, MO is seeking an Account Manager I to manage and strengthen relationships with existing clients, ensuring satisfaction, retention, and account growth. You will drive service excellence, identify upsell opportunities, and collaborate with Sales Representatives to meet client business objectives.

The role requires strong communication, organization, and CRM proficiency to track usage, health metrics, and revenue opportunities across multiple accounts.

Qualifications

• High School Diploma required.
• Five years account management or sales experience in a fast-paced environment.
• Print and/or publishing experience preferred.
• Experience with CRM software and data-driven account management.

Responsibilities

• Serve as the primary liaison between Walsworth and assigned clients.
• Manage day-to-day activities across multiple client accounts to ensure satisfaction.
• Identify upsell opportunities and partner with Sales Representatives.
• Prepare pricing proposals and budgets tailored to client needs.
• Track account health and report on usage trends and KPIs.
• Maintain client records in the CRM system and schedule annual reviews.

Skills

Relationship management

Client communication

Negotiation

Presentation skills

Organization

CRM software (Salesforce)

Education

High School Diploma

Tools

Salesforce

Microsoft Office

Job description

Walsworth in Marceline, MO is seeking an Account Manager I to manage and strengthen relationships with existing clients, ensuring satisfaction, retention, and account growth. You will drive service excellence, identify upsell opportunities, and collaborate with Sales Representatives to meet client business objectives.

The role requires strong communication, organization, and CRM proficiency to track usage, health metrics, and revenue opportunities across multiple accounts.