Strategic Account Manager II

Setpoint-Integrated; Baton Rouge (LA); On-site; USD 70,000 - 100,000; Full time

Job summary

Setpoint-Integrated in Baton Rouge seeks an Account Manager II to strategically manage mid- to high-level client accounts, delivering value and driving retention and growth. You will analyze client needs, coordinate cross-functional teams, and develop tailored solutions to expand opportunities.

You will proactively identify business opportunities, lead client meetings, and contribute to account strategies; collaborate with sales and operations to ensure exceptional service delivery and customer

Qualifications

• Minimum 4 years of industry-specific, customer-facing sales experience.
• Manage Book of Business + $3m in revenue.
• TWIC Card preferred or must be able to obtain.

Responsibilities

• Direct day-to-day selling of company products and services.
• Build, maintain, and retain relationships with key contacts to drive loyalty.
• Develop thorough knowledge of services, pricing, and offers to existing customers.
• Participate in OEM training to understand product differentiators.
• Complete customer survey reports for meaningful touchpoints and follow-up actions.
• Meet with Sales Director and Operations to review retention and relationship activities.
• Develop, maintain, and execute an account strategy and plan with sales management.
• Schedule proactive customer calls and visits with OEM partners.
• Identify upcoming capital projects or opportunities and notify stakeholders.
• Collaborate with operations to address customer service issues.
• Engage in company-sponsored activities to raise visibility, including trade shows and events.
• Demonstrate product knowledge to support customer presentations and opportunities.
• Develop an account and product/services growth strategy.
• Achieve wallet share growth at key accounts by adding services or offerings.

Skills

Account management

Relationship building

Presentations

Cross-functional collaboration

Education

Bachelor's degree in Business, Engineering, Marketing or related field

Tools

PowerBI

Dynamics

Tableau

Job description

Setpoint-Integrated in Baton Rouge seeks an Account Manager II to strategically manage mid- to high-level client accounts, delivering value and driving retention and growth. You will analyze client needs, coordinate cross-functional teams, and develop tailored solutions to expand opportunities.

You will proactively identify business opportunities, lead client meetings, and contribute to account strategies; collaborate with sales and operations to ensure exceptional service delivery and customer