Strategic Account Manager II: Client Success & Growth

DISA Global Solutions, Inc.; United States; Remote; USD 55.000 - 70.000; Vollzeit

Benefits dieser Stelle

401k match

Paid Time Off

Holiday medical/dental/vision

Group Life Insurance

HSA/FSA

Employee Assistance Program

Educational Assistance

Zusammenfassung

DISA Global Solutions is a leading safety and compliance provider serving 55,000+ customers globally, with 1,600+ team members across 30+ locations. The Account Manager II Client Success role focuses on nurturing long-term partnerships with DISA’s largest clients, understanding needs, driving value, and expanding services.

The ideal candidate will bring a consultative approach, strong communication skills, and a track record of managing complex solutions with senior stakeholders, including

Qualifikationen

• High School Diploma or GED required; Associate’s degree preferred or equivalent work experience.
• Minimum 3 years of experience in strategic Account Management, preferably in the pre-hire screening, background screening or HR services industry.
• Proven success managing complex solutions with senior level stakeholders, including C-suite executives.
• Strong communication, negotiation and presentation skills.
• Ability to build and sustain relationships across all levels of an organization.
• Organized, self-motivated and results-driven, with excellent detail.
• Professional demeanor with high business maturity and problem solving capabilities.
• High level of proficiency in Microsoft Office and CRM tools such as Salesforce.
• Willingness to work flexible hours and travel occasionally for client meetings or industry events.
• Strong business writing practices and analytical skills including the ability to interpret business and technical documents.

Aufgaben

• Act as the main point of contact for a portfolio of assigned clients, building trust and delivering proactive support and solutions.
• Gain deep insight into each client’s business model, hiring and onboarding processes, goals, KPIs, and workflows.
• Develop and maintain detailed account and project plans that outline objectives, timelines, and progress for each client.
• Grow the account through Upsells and Cross Selling.
• Serve as a strategic partner to clients by understanding their organizational structures and challenging them to consider innovative solutions.
• Engage with client stakeholders at all levels—from procurement teams to C-suite executives to identify opportunities and close business.
• Track and analyze sales trends, revenue generation, and potential competitive threats within accounts.
• Consistently meet or exceed defined revenue targets and account growth objectives.
• Ensure that all services provided align with client goals, expectations, and internal KPIs.
• Lead and deliver impactful Quarterly Business Reviews (QBRs), highlighting service value, performance, and recommendations, often onsite and in person.
• Prepare for and follow up on key meetings and engagements including presentations, site visits, and strategy sessions.
• Clearly articulate service offerings, pricing and processes in a way that resonates with client priorities.
• Proactively identify and resolve systemic issues, including performing root cause analysis and implementing solutions.
• Coordinate with internal and external stakeholders to align on client needs and project deliverables.
• Oversee and follow up on client escalations and open issues related to operations, billing, technology or customer service.
• Maintain accurate and up-to-date records of account activities, meetings, and communications in CRM (Salesforce).
• Share and implement account management best practices across the team.
• Participate in additional projects and responsibilities as needed.
• Additional duties as assigned.

Kenntnisse

Strong communication

Negotiation

Presentation skills

Relationship building

Organization

Detail orientation

MS Office & Salesforce

Flexible hours & travel

Business writing & analytics

Ausbildung

High School Diploma or GED

Associate’s degree preferred

Tools

Salesforce

Jobbeschreibung

DISA Global Solutions is a leading safety and compliance provider serving 55,000+ customers globally, with 1,600+ team members across 30+ locations. The Account Manager II Client Success role focuses on nurturing long-term partnerships with DISA’s largest clients, understanding needs, driving value, and expanding services.

The ideal candidate will bring a consultative approach, strong communication skills, and a track record of managing complex solutions with senior stakeholders, including