Strategic Account Manager II — Client Success

DISA Global Solutions, Inc.; Oregon; Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

401k match

11 Paid Holidays

Medical/Dental/Vision

Life Insurance

Employee Assistance Program

Educational Assistance Program

Job summary

DISA Global Solutions, Inc. is seeking an Account Manager II Client Success to serve as the primary liaison for a dedicated portfolio of key clients. You will nurture long-term partnerships, deeply understand client needs, and identify opportunities to expand services.

A consultative approach will blend client insight, business acumen, and solution-oriented thinking to exceed expectations. The role requires managing relationships with senior-level stakeholders, delivering proactive support, and

Qualifications

• Minimum 3 years of experience in strategic Account Management.
• Experience in pre-hire screening, background screening, or HR services preferred.
• Proven success managing complex solutions with senior-level stakeholders.
• Strong communication, negotiation, and presentation skills.
• Willingness to travel up to 5% for client meetings.

Responsibilities

• Act as main point of contact for a portfolio of clients; deliver proactive support and solutions.
• Develop account and project plans with objectives and timelines; grow the account via upsells/cross-selling.
• Lead Quarterly Business Reviews (QBRs) and present service value and recommendations.
• Coordinate with stakeholders to align on client needs and project deliverables.
• Maintain accurate CRM records and share best practices across the team.

Skills

Strategic account mgmt

Stakeholder management

Communication

Negotiation

Presentation skills

Salesforce

Travel readiness

Business writing

Education

High School Diploma or GED

Associate’s degree preferred

Tools

Salesforce CRM

Microsoft Office

Job description

DISA Global Solutions, Inc. is seeking an Account Manager II Client Success to serve as the primary liaison for a dedicated portfolio of key clients. You will nurture long-term partnerships, deeply understand client needs, and identify opportunities to expand services.

A consultative approach will blend client insight, business acumen, and solution-oriented thinking to exceed expectations. The role requires managing relationships with senior-level stakeholders, delivering proactive support, and