Strategic Client Service Manager

PMA Companies; Chicago (IL); Hybrid; USD 85,000 - 120,000; Full time

Job summary

PMA Companies is seeking a skilled Client Service Manager to act as the primary liaison for service, performance, and account installation across assigned accounts. You will collaborate with Underwriting, Claims and Risk Control to research and resolve account challenges, reducing the total cost of risk.

Responsibilities include onboarding new accounts, coordinating vendor usage, and leading Stewardship and Claim Review meetings.

Qualifications

• Bachelor's degree or equivalent blend of work experience and academics.
• Six years of hands-on workers' compensation and casualty claims knowledge.
• Strong verbal and written communication with excellent presentation skills.
• Proficient in Microsoft Office applications.
• Analytical thinking and creative problem-solving with client focus.
• Preferred: AIC or CPCU designation.

Responsibilities

• Serve as the primary liaison for service, performance, maintenance, and account installation issues.
• Facilitate onboarding for new accounts and act as the central contact for service inquiries.
• Coordinate vendor partner utilization to improve client outcomes.
• Provide timely feedback to the service team on trends and resolve concerns.
• Lead Stewardship and Claim Review meetings to align on performance objectives.
• Communicate PMA's service capabilities to agents and clients and involve brokers in meetings.

Skills

Client management

Verbal communication

Written communication

Presentation skills

MS Office

Analytical thinking

Education

Bachelor's degree

Tools

MS Office

Job description

PMA Companies is seeking a skilled Client Service Manager to act as the primary liaison for service, performance, and account installation across assigned accounts. You will collaborate with Underwriting, Claims and Risk Control to research and resolve account challenges, reducing the total cost of risk.

Responsibilities include onboarding new accounts, coordinating vendor usage, and leading Stewardship and Claim Review meetings.