Strategic Client Service & Accounts Lead

Old Republic Commercial Risk; Nashville (TN); On-site; USD 85,000 - 110,000; Full time

Job summary

PMA Companies is seeking an experienced Client Service Manager to act as the primary liaison for service, performance, maintenance, and account installation for assigned accounts. You will work closely with Underwriting, Claims, and Risk Control to resolve challenges and reduce the total cost of risk.

In this role, you will lead onboarding, coordinate stewardship and claim review meetings, and communicate PMA’s service capabilities to brokers and clients.

Qualifications

• Six+ years in workers' compensation and casualty claims.
• Strong verbal and written communication with presentation skills.
• Proficient in Microsoft Office; analytical/problem-solving mindset.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Serve as primary liaison for service, performance, maintenance and account installation issues.
• Lead onboarding for new accounts and centralize service inquiries.
• Coordinate stewardship and claim review meetings to optimize performance.
• Collaborate with Underwriting, Claims and Risk Control on account management.
• Present PMA's service offerings to brokers and clients.
• Provide feedback on trends to improve service and cost outcomes.
• Ensure compliance with PMA's Code of Conduct and ethics.

Skills

Communication

Analytical thinking

Client service

Education

Bachelor's degree

AIC or CPCU designation

Tools

Microsoft Office

Job description

PMA Companies is seeking an experienced Client Service Manager to act as the primary liaison for service, performance, maintenance, and account installation for assigned accounts. You will work closely with Underwriting, Claims, and Risk Control to resolve challenges and reduce the total cost of risk.

In this role, you will lead onboarding, coordinate stewardship and claim review meetings, and communicate PMA’s service capabilities to brokers and clients.