Strategic Call Center Account Lead

MCI; Las Cruces (NM); On-site; USD 55,000 - 90,000; Full time

Job summary

MCI seeks an experienced Call Center Client Account Manager I to oversee enterprise and public sector client relationships, ensuring exceptional service delivery and operational success. This is a full-time, office-based position with up to 20% travel.

You will manage day-to-day client relationships, drive strategic initiatives, oversee change management, ensure process compliance, and deliver outstanding service.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Experience with data-entry utilizing a computer.
• Fluent reading and speaking English.
• Broad computer literacy and Windows PC applications.
• Ability to type swiftly and accurately (20+ words per minute).
• Strong organizational, written and oral communication skills.
• Willingness to work shifts within operating hours and travel up to 20%.

Responsibilities

• Develop an understanding of client products and services.
• Manage client relationships and drive service delivery.
• Coordinate change management and process improvements.
• Prepare client scorecards and business reviews.
• Oversee launches, initiatives, and program efficiency.
• Identify issues and drive resolution with stakeholders.

Skills

Data entry

English fluency

Microsoft Office

Typing speed

Customer service

Multitasking

Teamwork

Adaptability

Time management

Reliability

Education

High school diploma

Tools

Microsoft Office Suite

Job description

MCI seeks an experienced Call Center Client Account Manager I to oversee enterprise and public sector client relationships, ensuring exceptional service delivery and operational success. This is a full-time, office-based position with up to 20% travel.

You will manage day-to-day client relationships, drive strategic initiatives, oversee change management, ensure process compliance, and deliver outstanding service.